At a Glance
- Tasks: Assist in managing the Service Department and enhance customer care standards.
- Company: Join a top-rated dealership known for its modern facilities and supportive culture.
- Benefits: Competitive salary, 33 days leave, pension scheme, and employee discounts.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real impact on customer experiences and lead a dynamic team.
- Qualifications: 5 years in a service department with leadership experience required.
The predicted salary is between 37500 - 45000 £ per year.
- Glasgow, United Kingdom | Posted on 22/08/2026
- Work Experience assistant aftersales manager service dealership workshop controller
- City Glasgow
- Province Glasgow City
- Country United Kingdom
- Postal Code G52
Job Description
- Salary: Between£37,500-£45,000 (depending on experience) + 10% bonus + Benefits
- Full Time and Permanent – 42.5 hours a week – Monday-Friday and 1 in 4 Saturdays
An amazingopportunity with one of the top 25 Sunday Times bests big companies to workfor.
Our client has afantastic opportunity for an Assistant Aftersales Manager to join them at theirlarge dealership in Glasgow.
The dealershipis a large modern site with a 23 bay workshop.
You’ll beresponsible for assisting the Aftersales Manager with personnel and operationsof the Service Department and anticipate and identify customer needs.
You’llbe responsible for maximisingthe use of all availableresources to ensure the department is run in the most effective manner.
You’ll be able to make a difference and motivate other teammembers to achieve their business goals.
Do you have the desire todrive the standard in customer care?
Do you have 5 yearsprevious experience within a Service department?
Have you had teamleadership experience, and have a proven track record?
Job Purpose
To drive thestandard in customer care.
You’ll organise and operate the service functionwithin the dealership optimising the use of available resources and ensuringthe highest level of customer service is maintained.
Key Responsibilities and Accountabilities
- Support the effective management of the dealerships Aftersalesfunction.
- Maximise the use of all available resources to ensure thedepartment is run in the most effective manner.
- Give the diverse customer base a positive impression of themselvesand our client
- Deliver the most positive customer experience possible, in linewith our clients PPA.
- Anticipate and identify customer needs and meet and exceed them byrelationship building and taking responsibility for resolving customerproblems.
- Work with customers to the highest ethical and professionalstandards to build long –term profitable relationships.
- Demonstrate exceptional product knowledge and communicate thisappropriately with customers.
- Act proactively to add value.
- Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
- Identify opportunities for reducing waste/inefficiency or improvingquality.
Together thereare generous rewards and a structured approach to training and development, plus opportunities to progress.
This role wouldsuit someone who is currently a Service Manager in a small / medium sized dealershipor a Workshop Controller who is looking to progress.
In addition toreceiving a competitive salary, for the right candidate this position willoffer:
- 33 days annual leave (including bank holidays) in addition to anannual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Employee vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Candidates musthave a full and valid driving licence.
- Support the effective management of the dealerships Aftersalesfunction.
- Maximise the use of all available resources to ensure thedepartment is run in the most effective manner.
- Give the diverse customer base a positive impression of themselvesand our client
- Deliver the most positive customer experience possible, in linewith our clients PPA.
- Anticipate and identify customer needs and meet and exceed them byrelationship building and taking responsibility for resolving customerproblems.
- Work with customers to the highest ethical and professionalstandards to build long –term profitable relationships.
- Demonstrate exceptional product knowledge and communicate thisappropriately with customers.
- Act proactively to add value.
- Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
- Identify opportunities for reducing waste/inefficiency or improvingquality.
- 33 days annual leave (including bank holidays) in addition to anannual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Employee vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
- #J-18808-Ljbffr
Assistant Aftersales Manager in Glasgow employer: Pybus Recruitment Ltd
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