Job Title
Service Advisor (Car Dealership)
Location: Carlisle, CA3
Salary: £32,000 - £34,000 plus bonus/commission
Department: Aftersales
Hours: 42.5 hours per week, with 1 in 4 Saturday mornings
Job Purpose
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. Demonstrate our client’s Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customers and prospects.
Key Responsibilities
- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership
- Manage the service process effectively
- Go beyond process in delivering exceptional customer service
- Deliver effective value‑added sales solutions to customers, ethically promoting the range of products and services
Essential Skills & Experience
- Experience as a customer‑facing administrative role
- Ability to handle sensitive and confidential information
- Excellent communication and customer service skills, including handling complaints
- Experience in a selling/customer service environment
- Full driving licence held for at least 6 months with fewer than 9 penalty points
- Evidence of right to work in the UK
- Ability to work to deadlines and contribute to a team
- Drive, commitment, enthusiasm, and willingness to serve customers
Benefits
- Industry‑leading package
- Competitive salary (£32,000 - £34,000) plus performance‑based bonus and commissions
- 33 days annual leave (including bank holidays) with annual leave purchase & sale scheme
- Company pension scheme and life assurance
- Ford privilege vehicle purchase scheme
- Discounts on service, body shop and parts
- One day per year to volunteer for a chosen charity
- Cycle‑to‑work purchase scheme
- Access to Perks at Work discount website
Service Advisor (Car Dealership) in Carlisle employer: Pybus Recruitment Ltd
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