Service Advisor Brighton Permanent | Full-Time Up to £38,000 OTE (Uncapped) | £32,000 Basic Salary 42 Hours per Week
Working Hours: Monday to Friday between 8:00am and 6:00pm, plus Saturday mornings on a rota basis.
About the Role
We are looking for an experienced and customer-focused Service Advisor to join our busy and successful Aftersales team.
This is an exciting opportunity to work within a professional dealership environment, providing exceptional customer service while supporting the smooth operation of the service department. You will play a key role in building strong customer relationships, coordinating workshop bookings, and ensuring every customer receives a first-class experience.
Working closely with the Aftersales Manager and wider team, you will receive ongoing training and development opportunities, with clear potential for career progression.
Key Responsibilities
- Book MOTs, servicing, maintenance, and repair work for customers
- Advise customers on warranty coverage, repairs, and vehicle maintenance
- Identify and promote additional products, services, parts, and accessories where appropriate
- Liaise with technicians and the wider Aftersales team to schedule work efficiently
- Manage a high volume of customer enquiries via phone, email, online bookings, and face-to-face interactions
- Keep customers updated on vehicle progress, repair status, and completion timescales
- Maintain accurate customer records and update internal systems accordingly
- Deliver an outstanding customer experience from vehicle drop-off through to collection
Requirements
What We're Looking For
- Previous experience as a Service Advisor or within a similar automotive aftersales role
- Excellent customer service and communication skills
- Ability to explain technical information clearly and professionally
- Strong organisational skills and the ability to work effectively in a fast-paced environment
- A positive, proactive, and team-focused approach
- Confidence using dealership and customer management systems
- Experience with Kerridge, ADP, or similar dealer management systems is desirable
- A genuine passion for customer service and the automotive industry
Benefits
What's on Offer
- Competitive basic salary of £32,000
- Uncapped OTE up to £38,000
- Ongoing training and development opportunities
- Career progression within a growing business
- Friendly and supportive working environment
- Opportunity to join a successful and professional Aftersales team
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