- Salary Up to £55,000 + bonus
- City Chiswick
- Province City of London
- Country United Kingdom
- Postal Code W4
Job Description
Job Title: Aftersales Performance Analyst – OEM Manufacturer
Location: Chiswick Park, West London, W4
Salary: Up to £55,000 + 15% bonus potential + excellent company benefits
Job Type: Full Time, Permanent – Monday to Friday (office based all 5 days)
Overview
We are recruiting for an experienced AftersalesPerformance Analyst to join a rapidly growing automotive organisation. Thisis an excellent opportunity for a highly organised, analytical, and proactiveindividual to support the Aftersales leadership team in driving operationalperformance across a national retailer and service network.
The successful candidate will play a key role in monitoringaftersales performance, managing reporting processes, coordinating managementmeetings, and supporting continuous improvement initiatives.
The role will be office based in our clients head office inChiswick Park.
Key Responsibilities
- Supportthe Aftersales leadership team in consolidating and reviewing regional anddepartmental performance reports.
- Monitorkey performance indicators including customer satisfaction, warrantyperformance, service revenue, and parts sales.
- Produceanalytical summaries highlighting trends, risks, and opportunities forimprovement.
Data Management & Reporting
- Collect,manage, and analyse operational data from regional and head officeaftersales teams.
- Maintainreporting tools, dashboards, and performance tracking systems.
- Ensuredata accuracy, consistency, and timely submission of reports.
Meeting Coordination & Documentation
- Organiseand coordinate regular management meetings, reviews, and workshops.
- Preparepresentations, reports, and briefing materials for senior management.
Process Improvement
- Identifyoperational bottlenecks and support the implementation of more efficientprocesses.
- Assistwith the introduction of new systems and reporting tools to improveaccuracy and efficiency.
- Contributeto continuous improvement initiatives across the aftersales function.
Key Performance Indicators (KPIs)
- Accuracyand timeliness of aftersales reporting.
- Completionrate of actions arising from management meetings.
- Qualityand insightfulness of performance analysis.
- Contributionto measurable reporting and process efficiency improvements.
- Effectivecollaboration with cross-functional teams and management.
Candidate Requirements
- Minimumof 3 years' experience within aftersales operations, data analysis,business administration, or a related automotive environment.
- Stronganalytical, organisational, and coordination skills.
- Advancedproficiency in Microsoft Excel and PowerPoint.
- Experienceusing data visualisation tools such as Power BI.
- Excellentattention to detail and ability to manage multiple priorities.
- Strongcommunication skills, both written and verbal.
- Proactiveapproach with a strong sense of ownership and responsibility.
- Abilityto work effectively within a fast-paced team environment.
This is an excellent opportunity to join a growingautomotive business where you can make a significant contribution to aftersalesperformance, reporting, and operational excellence.
- Up to 15% bonus potential
- Private Health Insurance and Dental Insurance
- Critical illness cover
Requirements
- Minimumof 3 years' experience within aftersales operations, data analysis,business administration, or a related automotive environment.
- Stronganalytical, organisational, and coordination skills.
- Advancedproficiency in Microsoft Excel and PowerPoint.
- Experienceusing data visualisation tools such as Power BI.
- Excellentattention to detail and ability to manage multiple priorities.
- Strongcommunication skills, both written and verbal.
- Proactiveapproach with a strong sense of ownership and responsibility.
- Abilityto work effectively within a fast-paced team environment.
- Up to 15% bonus potential
- Private Health Insurance and Dental Insurance
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Aftersales Performance Analyst employer: Pybus Recruitment Ltd
At Pybus Recruitment Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Harlesdon where your leadership skills can truly shine. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive culture, ensuring that you not only excel in your role as a Senior Bodyshop Workshop Controller but also advance your career within the automotive industry. Join us to be part of a team that values integrity, quality, and collaboration, making every day at work both meaningful and rewarding.
