Retail Store Master Fitter (Esher, Surrey)

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Direct message the job poster from PXG (PARSONS XTREME GOLF)

Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs – and we believe we have done just that! With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. With no set product release cycles, the company takes its time and pours every ounce of innovation into each new club design. PXG offers a full lineup of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel. Ready to join the PXG team?

Job Description

The Master Fitter is responsible for delivering a premium, personalised customer experience by combining expert golf club fitting services with exceptional retail and sales support. This role plays a key part in driving business growth through lead generation, relationship building, event execution, and proactive customer outreach. The ideal candidate will be a confident, motivated individual with a passion for golf, a strong sales mindset and a commitment to maintaining the highest standards of service and professionalism.

Responsibilities

• Customer Engagement & Sales: Greet and engage clients as a brand ambassador, providing knowledgeable guidance on PXG products, pricing, technology and styling.
• Build, cultivate, and maintain meaningful long-term relationships with clients to foster brand loyalty and repeat business.
• Meet and exceed individual and team sales targets through expert product knowledge and consultative selling techniques.
• Proactively follow up on customer orders, satisfaction, and interest in upcoming promotions or events.
• Deliver exceptional service across both in-store and off-site touchpoints.
• Provide best-in-class, data-driven custom fittings to ensure clients are matched with the optimal equipment for their game.
• Maintain a deep understanding of PXG technology, fitting methodology, and product specifications.
• Gather and input fitting data accurately and send follow-up materials such as spec sheets and Trackman reports post-fitting.
• Schedule and manage fitting appointments while supporting the fitting team through effective pre- and post-session communication.

• Proactively fill fitting bays through a multi-channel lead generation approach: Positively promote and drive the Introducer Program, keeping Tracker up to date, maintaining regular call cycles with open Introducer accounts.
• Generate event-based leads and secure fitting bookings via on-site and off-site events, demo days, and golf activations.
• Conduct active outreach to past customers for re-engagement, spec checks, and promotions.
• Monitor and manage lead conversion metrics, ensuring follow-through on all incoming and self-generated leads.

• Execute the full sales admin process with attention to detail: Conduct pre-arrival calls to confirm appointments and gather necessary customer background.
• Send post-fitting communications, including spec sheets and Trackman data.
• Follow up with unconverted leads and maintain an ongoing cycle of outreach to previous customers.
• Proactively invite customers back for spec checks, new product releases, and loyalty events.
• Ensure customer data is accurately recorded and maintained for future interactions and marketing initiatives.

Operational & Retail Support

• Process customer transactions, including payments, refunds, and special orders with accuracy and professionalism.
• Maintain clean, organised fitting and retail areas, replenish merchandise, and communicate inventory needs to management.
• Maintain clean, refill and communicate inventory needs to management regarding the coffee machine weekly. Empty and clean the waste tray daily. Fill and date sheet accurately in line with health and safety process.
• Handle all aspects of shipping, receiving, tagging, and inventory transfers.
• Assist with regularly scheduled inventory counts and ensure documentation accuracy.
• Answer inbound calls and manage front desk responsibilities as needed.
• Work closely with the retail and fitting team to manage schedules efficiently and maximise revenue.
• Share fitting insights, customer feedback, and event outcomes with colleagues to foster a collaborative and performance-driven environment.
• Uphold a positive, can-do attitude and support continuous personal and team development.

Experience and Education Required

• Prior experience in golf, retail sales, or customer service required; custom fitting experience highly desirable.
• Demonstrated ability to generate leads, close sales, and manage a client base effectively.
• Strong communication, interpersonal, and organisational skills.
• Proficiency with fitting software, CRM systems, and Trackman (or similar technology) preferred.
• Passion for golf and delivering industry-leading customer experiences.

Skills Required

• A professional, positive and flexible attitude.
• Enthusiastic team player.
• Microsoft Office and basis computer skills.

This role is based at the PXG London South Store. It is an hourly paid position at £15.50 per hour, with on-target earnings of approximately £50k per annum. The role is shift-based, with hours scheduled on a rota that includes weekdays, Saturdays and bank holidays.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business, Management, and Business Development

Note: This description retains the core content and requirements of the original posting while removing external boilerplate and non-essential job feed elements.