At a Glance
- Tasks: Manage technical changes and ensure smooth implementation with minimal disruption.
- Company: PXC, the UK's largest wholesale connectivity provider with a collaborative culture.
- Benefits: Flexible working, 25 days holiday, private healthcare, and shopping discounts.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Telecommunications experience and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.
About the Role
We are currently looking for a Technical Service Analyst to join our change team in Technical Service Management Team in Soapworks. This role is key to ensuring that all of our technical change activities whether instigated internally or externally are managed and implemented safely, successfully and with minimal disruption to existing systems and services.
How can I add value?
Responsibilities
- Co-ordinate and manage multiple concurrent changes
- Provision of information, advice & guidance on all aspects of Change Management in the network arena
- Arbitrator of change-related issues
- Managing escalations relating to changes
- Ensure all Changes are submitted with required information
- Analyse and co-ordinate risk and impact assessment activity on both individual and large scale Change
- Liaise with all necessary parties to ensure risk assessment requirements have been met
- Work with the Process Manager to identify and initiate process/tool/reporting improvements
Must have
- Telecommunications experience / experience in a similar role
- Understanding of PXC Network
- Excellent organizational skills
- Ability to understand and translate the technical detail provided to a more customer focused message
- Ability to understand and work with several partners concurrently
- Ability to handle queries from customers and partners regarding CRQ details
Be great to have
- ITIL Foundation / Intermediate Service Operation and ITIL Intermediate RCV
- PRINCE 2 Foundation
How we look after our employees
- Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours of leave every year for you to use as you wish
- Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our accessible and collaborative office spaces
- A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
- Free broadband for all employees plus gifts for major life events such as marriages and births
- Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash
- A range of inclusive employee networks to help integrate employees into life at PXC
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9‑5. We are a dynamic workplace, and we want to talk to you about how you would like to work.
Technical Service Analyst in Manchester employer: PXC
At PXC, we pride ourselves on being the UK’s largest provider of wholesale connectivity, offering a vibrant work culture that empowers our employees to excel in their roles. With flexible working arrangements, generous holiday allowances, and a commitment to diversity and inclusion, we ensure that our team members thrive both personally and professionally. Join us in Salford, where you can be part of a dynamic environment that values innovation and collaboration, making it an exceptional place to grow your career as a Technical Service Analyst.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Analyst in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Technical Service Analyst role.
✨Tip Number 2
Prepare for those interviews! Research PXC and understand their mission and values. Be ready to discuss how your telecommunications experience aligns with their goals. Show them you care about being part of their team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your technical skills and how you can manage change effectively. Confidence is key when you're in front of the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining PXC and being part of our dynamic workplace.
We think you need these skills to ace Technical Service Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Service Analyst. Highlight your telecommunications experience and any relevant skills that match the job description. We want to see how you can add value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at PXC. Remember, we care, we challenge, and we commit – show us how you embody these values!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to technical details. Make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at PXC!
How to prepare for a job interview at PXC
✨Know Your Stuff
Make sure you brush up on your telecommunications knowledge and understand the PXC network inside out. Familiarise yourself with common change management processes and ITIL principles, as these will likely come up during the interview.
✨Showcase Your Organisational Skills
As a Technical Service Analyst, you'll need to juggle multiple changes at once. Prepare examples from your past experiences where you've successfully managed concurrent tasks or projects. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Clearly
Practice translating technical jargon into customer-friendly language. During the interview, be ready to explain complex concepts simply, as this is crucial for liaising with various partners and customers effectively.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think about potential change-related issues you might face and how you would approach them. This will show your analytical thinking and readiness to tackle challenges head-on.
