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- Tasks: Manage partner operations and ensure smooth sales order journeys.
- Company: Join a dynamic team at PXC, where innovation meets collaboration.
- Benefits: Enjoy flexible working, generous holiday, private healthcare, and more.
- Why this job: Make a real impact by enhancing partner experiences and driving growth.
- Qualifications: Experience in credit risk and strong Microsoft Office skills required.
- Other info: Embrace diversity and be part of a culture that values you.
The predicted salary is between 36000 - 60000 £ per year.
The Partner Ops Lead role is part of PXC Operations and reports to the Partner Operations Manager. The role supports the primary functions of Partner Operations to manage the sales order journey from the point of onboarding the partner/product through to effective in-life support of cash allocation and risk management changes. The role requires the ability to manage multiple processes simultaneously to deliver the expected partner experience trading with PXC.
Key Responsibilities include:
- Risk focused approach, requiring awareness of internal and external factors impacting the partners' ability to trade as agreed with PXC.
- High attention to detail and accuracy in handling sensitive information, thorough due diligence, and prompt responses to partner and business requests.
- Confidently working within the credit policy and adhering to regulatory standards and guidelines.
- Effectively project managing contractual changes, including new business trading, insolvency procedures, company dissolutions, and change of ownership strategies to mitigate bad debt and maximise cash collection.
- Managing multiple tasks effectively by prioritising responsibilities and organising tasks to meet quality and SLA.
- Demonstrating strong ownership and taking personal responsibility for quality performance against KPIs.
- Collaborating effectively across PXC with key resolver groups and decision makers to ensure timely completion of tasks within SLA.
- Putting the customer at the heart of everything, balancing business needs with customer experience.
- Utilising data effectively to enhance outcomes for partners while complying with ISO and GDPR standards.
Success Criteria:
- Credit Risk experience
- Advanced Microsoft Office skills
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we create a culture where you can truly be yourself.
Partner Ops Lead in Manchester employer: PXC
Contact Detail:
PXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Ops Lead in Manchester
✨Tip Number 1
Get to know the company inside out! Research PXC's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to risk management and customer-centric approaches. Use the STAR method to structure your answers and highlight your relevant experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Partner Ops Lead in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Ops Lead role. Highlight your experience in risk management and project management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Multi-Tasking Skills: In your application, give examples of how you've successfully managed multiple tasks at once. This role requires juggling various responsibilities, so demonstrating your ability to prioritise and stay organised will definitely catch our eye.
Emphasise Customer-Centric Experience: Since this role is all about putting the customer first, share any relevant experiences where you’ve improved customer satisfaction or built strong relationships. We love seeing candidates who understand the importance of a great partner experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PXC
✨Know Your Numbers
As a Partner Ops Lead, you'll be dealing with cash allocation and credit policies. Brush up on your financial knowledge and be ready to discuss how you would handle specific scenarios involving risk management and cash flow. This shows you understand the role's core responsibilities.
✨Showcase Your Multi-Tasking Skills
Prepare examples of how you've successfully managed multiple projects or tasks simultaneously in the past. Highlight your ability to prioritise and organise effectively, as this is crucial for delivering the expected partner experience at PXC.
✨Emphasise Customer Centricity
Be ready to discuss how you put customers at the heart of your work. Share specific instances where you balanced business needs with customer experience, demonstrating your commitment to making PXC 'easy to do business with'.
✨Demonstrate Your Proactive Approach
Talk about times when you've taken ownership of a project or task and driven it to completion. Highlight your ability to engage stakeholders and keep them informed, as well as your forward-looking approach to emerging technologies and continuous improvement.
