At a Glance
- Tasks: Build relationships with partners and manage Ethernet order performance.
- Company: PXC, the UK's largest wholesale connectivity provider.
- Benefits: Flexible working, 25 days holiday, private healthcare, and bonus opportunities.
- Other info: Dynamic workplace with a focus on diversity and inclusion.
- Why this job: Join a passionate team making a real impact on UK connectivity.
- Qualifications: Strong relationship-building, organisational skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 € per year.
We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.
About the Team: Our team in provisioning is made up of over 100 people who work tirelessly to keep PXC connected. We deliver connectivity that affects the lives of most people in the UK, for example we connect Supermarkets, Coffee shops, Health centres and GP surgeries to ensure they can serve their customers and the community. Due to the critical nature of our work, we are a passionate bunch of people who always strive to put the customer first in our mission to be “Easy to do Business With”.
About the Role: As a market leading provider of wholesale Ethernet services in the UK, we pride ourselves on delivering great service in our mission to be the wholesale provider of choice. To deliver this mission, our Delivery specialists will build authentic, purposeful, and professional relationships with our Partners to understand their business aims and objectives ensuring they can make best use of delivery cycle to maximise business outcomes. This is a pivotal role to ensure we maximize order realisation and achieve our ’Value’ aims through reduced cost to serve.
What you will be working on:
- You will be a subject matter expert on all Ethernet products (e.g. EAD, EoFTTC, EFM).
- Work with our partners to monitor and understand their order management performance, paying particular attention to their leakage, contact rate, delays, order exception rate and time-to-provide.
- Attend weekly, monthly calls with customers & suppliers where appropriate to build relationships and provide education on how best to work with PXC.
- Co‑ordinate customers projects including upfront calls with Bid teams to win business, and upfront calls with customer to walk through best practice.
- Manage high level escalations and problems orders end to end, escalating into the right channels with our key suppliers and internal teams.
- Pro‑actively identify and intervene on problem orders, working with our off‑shore fulfilment centre and suppliers to bring them back on track.
- Inform on requirements for new products or propositions coming to market and suggest improvements that could be made for the future development roadmap.
- Take customer calls and resolve any issues customers have with their Ethernet orders.
- Working with multiple suppliers who offer a range of products with different delivery journeys, this will include transactional activity.
- Create support documentation content to optimise partner adoption of our services and tools.
What do I need to be successful in this role?
- Relationship Building
- Strong Organisational Skills
- Problem Solving
- Service Delivery
How we look after our employees: Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours of leave every year for you to use how you wish. Our hybrid working policy offers you flexibility to work from home 60% of the time, with the other 40% connecting with your colleagues in one of our accessible and collaborative office spaces. A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme. Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus. Free broadband for all employees plus gifts for major life events such as marriages and births. Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash. A range of inclusive employee networks to help integrate employees into life at PXC.
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Ethernet Delivery Specialist in Manchester employer: PXC
At PXC, we pride ourselves on being the UK’s largest provider of wholesale connectivity, offering a vibrant work culture that empowers our employees to excel in their roles. With flexible working arrangements, generous holiday allowances, and a commitment to diversity and inclusion, we ensure our team members feel valued and supported. Our focus on employee growth and development, combined with unique benefits like free private healthcare and a range of lifestyle discounts, makes PXC an exceptional employer for those seeking a meaningful career in the connectivity sector.
StudySmarter Expert Advice🤫
We think this is how you could land Ethernet Delivery Specialist in Manchester
✨Tip Number 1
Get to know the company inside out! Research PXC's values, mission, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to service delivery and problem-solving. Use examples from your past experiences to demonstrate how you embody PXC's values of care, challenge, and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the PXC family.
We think you need these skills to ace Ethernet Delivery Specialist in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you care about connectivity and how it impacts people's lives. Share why you're excited about being part of PXC and our mission.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for relationship builders and problem solvers, so give us examples that showcase these abilities in action!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’d be a great fit for the Ethernet Delivery Specialist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PXC
✨Know Your Ethernet Products
Before the interview, make sure you brush up on your knowledge of Ethernet products like EAD, EoFTTC, and EFM. Being able to discuss these in detail will show that you're not just interested in the role but also have a genuine understanding of what PXC does.
✨Build Authentic Relationships
Since relationship building is key for this role, think of examples from your past experiences where you've successfully built professional relationships. Be ready to share how you can apply those skills at PXC to enhance partner interactions.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your problem-solving approach, especially in high-pressure situations, as this will resonate well with PXC's focus on service delivery.
✨Show Your Organisational Skills
PXC values strong organisational skills, so come prepared with examples of how you've managed multiple projects or tasks simultaneously. Discuss any tools or methods you use to stay organised and ensure timely delivery, which is crucial for this position.
