People Systems Analyst -12 Month FTC in London

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we employ 1100 people across our 3 core sites (Salford, London and North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

Please note that this is a FTC opportunity of 12 months. We are looking for a People System Analyst that has experience with Workday. This role will be the main day to day contact for BAU queries and changes relating to the company’s HRIS system (Workday), as well as a small number of wider People Systems. This role will work closely with the People Systems Manager who provides guidance on the strategic direction of all People Systems.

You will work in support of the People Systems Manager to maintain and enhance the functionality of the People systems, as well as providing user support, and delivering reports and analytics. You will also work closely with the wider People Team and other stakeholders to understand their needs and requirements, and implement solutions that align with best practices and business objectives. Knowledge of UK payroll compliance will be advantageous as the Workday system also delivers the in-house payroll, however the payroll management itself sits with the wider team. You will also need to have excellent communication, problem-solving, and project management skills, as well as a proactive and collaborative attitude.

What you will be working on:

• Perform system configuration, testing, and deployment of new features and enhancements in Workday.
• Be responsible for BAU inputs to Workday as well as specific change management projects.
• Manage sensitive worker data updates via efficient manual processes or controlled mass uploads (e.g. EIB).
• Subject matter expert for the configuration, development and maintenance of the HRIS.
• System support for future developments for both internal contacts and external third parties.
• Act as an internal owner for unresolved issues, managing colleague expectations with regards to fixes.
• Perform root cause analysis to troubleshoot and help resolve issues with payroll system and HRIS. Escalate where appropriate keeping the end user in mind.
• Work closely with the People Systems Manager and suppliers to drive product development ensuring the business needs are incorporated.
• Troubleshoot and resolve system issues and errors, liaising with the People Systems Manager as needed.
• Participate in all phases of system and integration testing, as required, including creation of test scenarios, performing functional tests, support of users during testing and defect resolution.
• Manage system security, roles, and permissions, ensuring compliance with data protection regulations.
• Monitor data quality and integrity, performing audits and data cleansing activities.
• Keep up to date with expected releases, review and recommend new features and upgrades from Workday.
• Provide user support and training, creating user guides and documentation.
• Develop and maintain reports and dashboards using Workday reporting tools.
• Collaborate with the People Team and other departments to understand their reporting and analytics needs. Utilise this insight to support the Head of People and Analytics with creating and delivering BAU Workday report and meeting ad hoc Workday reporting requests.
• Support the payroll system process, ensuring data accuracy and timeliness.
• Participate in system upgrade projects, conducting impact analysis and testing.
• Research and recommend best practices and solutions for improving system performance and user experience.
• Support our Case Management and Knowledge system Zendesk.

How we look after our employees:

• Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours of leave every year for you to use how you wish.
• Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces.
• A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme.
• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
• Free broadband for all employees plus gifts for major life events such as marriages and births.
• Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash.
• A range of inclusive employee networks to help integrate employees into life at PXC.

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.