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- Tasks: Support the Jeopardy team in delivering top-notch service to customers and partners.
- Company: PXC, the UK's largest wholesale connectivity provider with a vibrant culture.
- Benefits: Flexible working hours, dynamic environment, and opportunities for personal growth.
- Other info: Be part of a company that prioritises employee well-being and development.
- Why this job: Join a team that values your individuality and empowers you to excel.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.
About the Role
As part of PXC’s Service Delivery department you will be supporting the Jeopardy team, playing a key role in delivering the highest level of service to PXC and Consumer Services Customers/Partners enhancing the overall delivery experience. You will work alongside key stakeholders managing a dynamic workload comprising of high-level escalations, new products, bespoke managed services and ad-hoc projects across both Service Delivery, Assurance and Cease teams. Escalation managers are required to deliver the highest level of service to PXC’s user base whilst providing support to key projects and the development and implementation of new products and systems.
Key Responsibilities
- Owning we are all 100% human, and we create a culture where you can truly be yourself.
- We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Jeopardy Escalation Manager employer: PXC
Contact Detail:
PXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jeopardy Escalation Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching PXC and understanding their values. Think about how your skills align with their mission to be the best company to work for. Show them you care, challenge the status quo, and are committed to delivering top-notch service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the PXC family. Let’s make it happen!
We think you need these skills to ace Jeopardy Escalation Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about delivering top-notch service and being part of our dynamic team at PXC.
Tailor Your CV: Make sure your CV is tailored to the Jeopardy Escalation Manager role. Highlight relevant experience and skills that align with our mission and values. We love seeing how your background fits into our vision!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences are easy to spot. Remember, we’re looking for clarity in your written application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at PXC!
How to prepare for a job interview at PXC
✨Know the Company Inside Out
Before your interview, take some time to research PXC thoroughly. Understand their vision, mission, and values. Familiarise yourself with their services and recent developments in the connectivity sector. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Scenario-Based Questions
As a Jeopardy Escalation Manager, you'll likely face high-pressure situations. Prepare for scenario-based questions that assess your problem-solving skills and ability to manage escalations. Think of examples from your past experiences where you successfully handled similar challenges and be ready to discuss them.
✨Showcase Your Team Spirit
PXC values collaboration and teamwork. Be prepared to discuss how you've worked effectively with others in previous roles. Highlight instances where you’ve supported colleagues or contributed to team projects, as this will demonstrate that you embody their value of 'we care'.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your expectations.