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For Companies At a Glance
- Tasks: Manage supplier relationships and drive performance for essential connectivity services.
- Company: Join a dynamic telecommunications company focused on innovation and customer satisfaction.
- Benefits: Enjoy flexible working, generous holiday allowance, private healthcare, and exciting employee perks.
- Why this job: Shape the future of connectivity while making a real impact in the community.
- Qualifications: Strong relationship-building skills and experience in stakeholder management.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About the Role
Our team in provisioning is made up of over 200 people working tirelessly to keep the UK connected. We deliver connectivity that affects the lives of most people in the UK, for example we connect Supermarkets, Coffee shops, Health centres and GP surgeries to ensure they can serve their customers and the community. Due to the critical nature of our work, we are a passionate bunch of people who always strive to put the customer first in our mission to be “Easy to do Business With”.
Our strategy is to grow high margin data and fibre broadband services to Partner, Carrier & Service Integrator channels. This role is accountable for circa 31 suppliers who play a critical role in the delivery of services across the product portfolio, from simple broadband to complex ethernet services. This role is pivotal to the success of PXC and the delivery function and will be involved in shaping the future of connectivity in both B2B2C & B2B2C markets, as we move to new products and services as part of the industry switch to full fibre connectivity.
Key Responsibilities
- Manage the day-to-day relationship with provisioning third parties and internal provisioning teams, on tasks such as performance issues, invoicing support, stock control and budget management.
- Own and manage supplier performance reviews in weekly and monthly meetings, you’ll support the operational delivery teams ensuring supplier SLA and KPIs are maintained.
- Attend industry forums and working groups, whilst sharing industry briefings and performance updates with provisioning teams, as well as identify performance trends and facilitate change in the supply chain.
- Defining service improvement plans alongside suppliers and impact teams to drive industry-leading service levels.
- Manage OSP working agreements covering all new requests, in-flight changes and renewals.
- Work with our suppliers to help shape our service offering, including the identification of new products and services that will make it easier for our customers to do business with us.
What Will Make You Successful in This Role?
- Relationship Building
- Strong Organisational Skills
- Stakeholder Management
- Reporting and Presentational Skills
How We Look After Our Employees
- Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish
- Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces
- A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
- Free broadband for all employees plus gifts for major life events such as marriages and births
- Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash
- A range of inclusive employee networks to help integrate employees into life at PXC
(* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology and Supply Chain
- Industries
- Telecommunications
Referral information and additional postings have been removed to focus on the role details.
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Delivery Performance Manager employer: PXC
Contact Detail:
PXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Performance Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss how your experience aligns with the role of Delivery Performance Manager. Use specific examples to demonstrate your relationship-building and organisational skills – they want to see you in action!
✨Tip Number 3
Research the company culture and values. Understanding what makes PXC tick will help you tailor your conversations and show that you’re genuinely interested in being part of their team. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to make connectivity easier for everyone.
We think you need these skills to ace Delivery Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Delivery Performance Manager role. Highlight your experience in managing supplier relationships and any relevant performance metrics you've achieved. We want to see how you can contribute to our mission of being 'Easy to do Business With'.
Showcase Your Skills: Don’t forget to emphasise your strong organisational skills and stakeholder management experience. Use specific examples that demonstrate how you've successfully navigated complex situations in the past. This will help us see how you fit into our passionate team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, especially since this role involves reporting and presenting information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at PXC!
How to prepare for a job interview at PXC
✨Know Your Suppliers
Before the interview, do your homework on the suppliers you'll be managing. Understand their strengths and weaknesses, and think about how you can improve their performance. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Since relationship building is key in this role, prepare examples of how you've successfully managed relationships in the past. Think about specific situations where you resolved conflicts or improved collaboration with stakeholders.
✨Be Ready to Discuss KPIs
Familiarise yourself with common KPIs in the telecommunications industry. Be prepared to discuss how you would monitor and report on these metrics, and share any relevant experiences where you’ve successfully driven performance improvements.
✨Demonstrate Your Organisational Skills
This role requires strong organisational skills, so come prepared with examples of how you've managed multiple projects or tasks simultaneously. Highlight any tools or methods you use to stay organised and ensure deadlines are met.
