Data Centre Engineering Manager

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network. Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia). Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

About the Team: We are the team that manages PXC's data centre estate, our mission is ensuring 100% availability of power, cooling, and security of the buildings that house our Network in order to provide ultra-reliable and fair connectivity to our customers. Working in partnership with various suppliers, the Data Centre Engineering Team are directly responsible for ensuring 100% uptime and availability of PXC’s data centre estate, both to internal and external customers.

Key Responsibilities:

• This role has responsibility for all aspects of maintaining the PXC Data Centres, including commercial contract, co-location contracts, customer support for external colocation customers, BT exchanges and environmental support.
• Ensuring all business-critical data centre environments are maintained at optimum levels, including power controls/usage, environmental and commissioning standards.
• Consistency in data centre resources and or space utilisation in line with business drivers.
• Part of the Field & Data Centre Engineering team under the HOD for Field & Data Centre Engineering, the role also includes a responsibility for on-going and long-term strategic development and implementation in line with business drivers and relevant stakeholder management.
• Responsible for the physical and environmental security of site, equipment and people within the PXC Data Centre Estate.
• Responsible for the maintenance & operation of the Data Centres to ensure zero unplanned downtime.
• Standardise & maintain operating procedures and operating environment to ensure maximum resilience of services to our customers.
• Responsible for the provision of physical capacity planning services for power, cooling and relevant Network & business groups including Space Allocation for IT equipment.
• Establish space needs for users, determine data centre requirements / footprints and manage the site inventory.
• Responsible for PXC energy & utilities management, carbon footprint, carbon management, and accountable for compliance to ISO50K1, including Data Centres, Offices, 3rd party colocation & OR exchanges.
• Responsibility for engineering commissioning standards and adherence thereof; including centralised data management of inventory, space & power elements.
• Responsible for development and day-to-day management of business grade preventative maintenance routines of all data centres and switch sites.
• Responsible for the management of Process improvements, ensuring suitable process in place for all risk register items, i.e., fire risk assessment, security audits, power supply issues, within the Data Centres.
• Responsible for the management and improvement of outsourced maintenance and operation contract, including budget management, KPI & SLA management.
• Holding the 3rd party supplier accountable for any performance issues.
• Responsible for the development and management of operational and capital budgets to support both KTLO and business case for improvements.
• Management of capital engineering projects for facility improvements and expansion.
• Responsible for Security (PCI / ISO27K1 and other telecoms standards) to ensure zero non compliances, 9001, 18k1 for Safety, within the Data Centres.
• Responsible for the PXC colocation services, for management and maintenance of our hosting environments including customer liaison and support, for 3rd party colocation services at our Data Centres.
• Operate as part of a call out rota for OOH escalations.
• Responsible for the management of our 3rd Party colocation Data Centre Contracts, including financial, operational performance and change management.
• Encourage regular performance reviews in place to ensure conformance to SLA’s.

What Will Make You Successful in this Role

Need to have:

• Time-served experience in a data-centre environment
• Working knowledge of DC systems (HVAC/BMS/security/fire protection)
• Experience of health and safety management systems

Good to have:

• Knowledge of energy-management systems
• Leadership and communication skills

Personal attributes:

• Takes ownership and pride
• Flexible team membership
• Process and procedure driven

How we look after our employees

Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces. A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme Flex30, an additional 30 hours* of leave every year for you to use how you wish. Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus. Free broadband for all employees plus gifts for major life events such as marriages and births. Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash.

* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee.

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.