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For Companies At a Glance
- Tasks: Manage credit control and build strong relationships to secure payments.
- Company: Dynamic company with a focus on innovation and inclusivity.
- Benefits: Flexible working, generous holiday allowance, private healthcare, and bonus opportunities.
- Why this job: Join a resilient team and make a real impact on business growth.
- Qualifications: Strong communication skills and a results-driven mindset.
- Other info: Enjoy a collaborative environment with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About the Team
The Credit Control team operates within the wider Order2Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful co-ordination of resources and effective management of stakeholders results in the team achieving their goals.
Order2Cash is responsible for the customer journey from order to bill including Credit Management, Credit Control, Billing Operations, Cash Collection and Allocation, Treatment & Controls and Quality & Governance.
About your Role
The Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms. By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the Controller will, through resilience and determination, contribute to team goals by achieving their own targets. Balancing the needs of the business with the customer experience you will contribute to the business’ Growth Strategy.
Key Responsibilities
- B2B Credit Control: Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to our partners. Makes decisions in line with the credit policy, applicable regulations and credit control processes. Knows when to take action and when to escalate.
- Customer focused: Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.
- Performance and target driven: Is results driven and responsible for personal and team targets, and customer satisfaction. Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security. Works independently, consistently follows processes, takes ownership, and drives the outcome. Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.
- Stakeholder management: Builds long lasting relationships with the Credit Control team and key stakeholders, such as, our partners, account managers, customer service and billing teams. Holds stakeholders to account with time bound actions.
- Risk Management: Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio. Knows the difference between unwilling and unable to pay and takes the appropriate action.
How we look after our employees
Here are just some of the ways we recognise and reward our colleagues:
- Our brand new “PXC Flex” benefit has launched in January 2025 and includes Flex30, an additional 30 hours of leave every year for you to use how you wish.
- Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces.
- A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme.
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
- Free broadband for all employees plus gifts for major life events such as marriages and births.
- Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash.
- A range of inclusive employee networks to help integrate employees into life at PXC.
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Locations
Credit Controller in Cheshire, Warrington employer: PXC
Contact Detail:
PXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being clear and confident can set you apart. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Credit Controller in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent verbal and written communication, make sure your application reflects this. Use clear, concise language and demonstrate your ability to convey information effectively. We want to see how you can build relationships through your writing!
Highlight Your Analytical Approach: The Credit Controller role is all about being structured and analytical. In your application, share examples of how you've used these skills in past roles. We love seeing candidates who can think critically and manage risk effectively!
Demonstrate Customer Focus: This position is all about balancing business needs with customer experience. Make sure to include instances where you've successfully resolved disputes or built strong relationships with clients. Show us that you understand the importance of customer satisfaction!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Credit Controller role. We appreciate when candidates take the time to align their experiences with what we’re looking for. Apply through our website to make it official!
How to prepare for a job interview at PXC
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data, so brush up on your numbers! Be prepared to discuss how you’ve managed accounts in the past, including any specific metrics or targets you've achieved. This shows you’re results-driven and understand the importance of performance.
✨Build Rapport
Since this role involves building strong relationships, practice how you can connect with potential colleagues. Think of examples where you’ve successfully resolved disputes or built relationships with stakeholders. This will demonstrate your customer-focused approach and ability to manage relationships effectively.
✨Showcase Your Analytical Skills
The job requires a structured and analytical approach, so be ready to discuss how you analyse data to make decisions. Prepare examples of how you’ve used data to prioritise tasks or manage risk in previous roles. This will highlight your attention to detail and strategic thinking.
✨Demonstrate Resilience
Credit control can be challenging, so it’s important to show your determination. Share stories of times when you faced difficulties in collections but persevered to achieve your goals. This will illustrate your resilience and commitment to protecting the business's revenue while balancing customer needs.
