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For Companies At a Glance
- Tasks: Manage credit control and build strong relationships to secure payments.
- Company: Join a dynamic team at PXC, where innovation meets inclusivity.
- Benefits: Enjoy flexible working, generous holiday, private healthcare, and more perks.
- Why this job: Make an impact by balancing business needs with customer satisfaction.
- Qualifications: Strong communication skills and a results-driven mindset are essential.
- Other info: Flexible hours and a supportive culture await you at PXC.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Credit Control team operates within the wider Order2Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful co-ordination of resources and effective management of stakeholders results in the team achieving their goals.
Order2Cash is responsible for the customer journey from order to bill including Credit Management, Credit Control, Billing Operations, Cash Collection and Allocation, Treatment & Controls and Quality & Governance.
About your Role
The Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms.
By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the Controller will, through resilience and determination, contribute to team goals by achieving their own targets. Balancing the needs of the business with the customer experience you will contribute to the business’ Growth Strategy.
Key Responsibilities
- B2B Credit Control: Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to our partners. Makes decisions in line with the credit policy, applicable regulations and credit control processes. Knows when to take action and when to escalate.
- Customer focused: Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.
- Performance and target driven: Is results driven and responsible for personal and team targets, and customer satisfaction. Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security. Works independently, consistently follows processes, takes ownership, and drives the outcome. Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.
- Stakeholder management: Builds long lasting relationships with the Credit Control team and key stakeholders, such as, our partners, account managers, customer service and billing teams. Holds stakeholders to account with time bound actions.
- Risk Management: Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio. Knows the difference between unwilling and unable to pay and takes the appropriate action.
How we look after our employees
Here are just some of the ways we recognise and reward our colleagues:
- Our brand new “PXC Flex” benefit has launched in January 2025 and includes Flex30, an additional 30 hours of leave every year for you to use how you wish.
- Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces.
- A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme.
- Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
- Free broadband for all employees plus gifts for major life events such as marriages and births.
- Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash.
- A range of inclusive employee networks to help integrate employees into life at PXC.
At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
Credit Controller in Bolton employer: PXC
Contact Detail:
PXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to credit control. We want you to showcase your skills and confidence, so role-play with a friend or use online resources to get comfortable.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what we love to see.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the amazing opportunities we have at PXC.
We think you need these skills to ace Credit Controller in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent verbal and written communication, make sure your application reflects this. Use clear, concise language and demonstrate your ability to communicate effectively in your cover letter and CV.
Highlight Your Analytical Approach: We love a structured and analytical mindset! In your application, mention any experience you have with managing accounts or using data to drive decisions. This will show us that you can handle the responsibilities of the Credit Controller role.
Demonstrate Customer Focus: The job is all about balancing business needs with customer satisfaction. Share examples from your past where you've successfully resolved disputes or built strong relationships with clients. This will help us see how you can contribute to our team goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at PXC
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data, so brush up on your numbers! Be prepared to discuss how you’ve managed accounts in the past, including any specific metrics or targets you've achieved. This shows you’re results-driven and understand the importance of performance.
✨Build Rapport
Since this role involves building strong relationships, think about how you can demonstrate your communication skills. Prepare examples of how you've successfully resolved disputes or built relationships with stakeholders. This will highlight your customer-focused approach and ability to balance business needs.
✨Show Your Analytical Side
The job requires a structured and analytical approach, so be ready to discuss how you analyse data to make decisions. Bring examples of how you've used data to manage credit risk or improve collections processes. This will show that you can think critically and take ownership of your portfolio.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult customer or deciding when to escalate an issue. Think through your responses ahead of time, focusing on your resilience and determination to achieve outcomes while maintaining customer satisfaction.
