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For Companies At a Glance
- Tasks: Lead a team to manage maintenance and service solutions for clients in the offshore energy sector.
- Company: Join a dynamic company focused on delivering high-quality services and fostering growth.
- Benefits: Enjoy a collaborative work environment with opportunities for professional development and training.
- Why this job: Be part of a strategic role that drives operational excellence and builds strong client relationships.
- Qualifications: HNC in engineering preferred; management experience in offshore energy is a plus.
- Other info: This position requires office-based work, so remote applicants will not be considered.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
We are seeking an experienced and proactive Service Delivery Manager to oversee planned, preventative, and corrective maintenance, service, and warranty defect rectification on behalf of clients, including parent and sister companies. This role requires balancing budget considerations while mitigating commercial and contractual risks.
Key Responsibilities
- Manage a multi-skilled team of internal and external stakeholders, including technical leads, activity coordinators, contractors, and vendors.
- Support the development and training of both technical and coordination teams.
- Work with senior management to enhance the supplier chain, reducing risks and fostering competition for future growth.
- Build and maintain strong relationships with client stakeholders, including regular meetings and progress updates.
- Develop a detailed understanding of multiple client contracts, including contract conditions, liabilities, and responsibilities, and communicate these effectively to internal stakeholders.
- Review and report on company and client KPIs to ensure maintenance performance meets contractual obligations.
- Conduct regular reviews with the service delivery team to ensure compliance with company and project-specific QHSE and KPI requirements, implementing corrective actions when necessary.
Qualifications & Experience
- HNC in a relevant engineering discipline (preferred).
- Willingness to obtain offshore training to enable site visits as required.
- Proficiency in MS Office, including advanced Excel skills.
- Previous management experience, preferably within the offshore energy industry.
Why Join Us?
This is an exciting opportunity to play a key role in delivering high-quality maintenance and service solutions within the offshore energy sector. You will lead a dynamic team, drive operational excellence, and contribute to the company’s strategic growth.
If you have the experience and leadership skills to excel in this role, we’d love to hear from you.
How to Apply
This role is based at our Clients offices 5 days per week so only applicants willing to work office based will be considered.
Please submit your CV and cover letter detailing your relevant experience and qualifications.
Service Delivery Manager employer: PwE Recruitment Group Limited
Contact Detail:
PwE Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Make sure to highlight your experience in managing multi-skilled teams. During the interview, be ready to discuss specific examples of how you've successfully led diverse groups and coordinated with various stakeholders.
✨Tip Number 2
Familiarize yourself with the offshore energy industry and its specific challenges. This knowledge will help you demonstrate your understanding of the sector and how you can contribute to operational excellence.
✨Tip Number 3
Prepare to discuss your approach to risk management and how you've mitigated commercial and contractual risks in previous roles. This will show that you are proactive and capable of handling the responsibilities of the position.
✨Tip Number 4
Build a strong narrative around your ability to develop and maintain client relationships. Be ready to share examples of how you've effectively communicated with clients and ensured their needs were met.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in service delivery management, particularly within the offshore energy industry. Emphasize your leadership skills and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you are a great fit for the role. Discuss your experience managing multi-skilled teams and your ability to balance budget considerations while mitigating risks. Use specific examples to demonstrate your proactive approach.
Highlight Technical Proficiency: Since proficiency in MS Office, especially advanced Excel skills, is required, make sure to mention your technical abilities. If you have experience with data analysis or reporting, include that as well to showcase your capability in meeting KPIs.
Showcase Relationship Management Skills: Demonstrate your ability to build and maintain strong relationships with stakeholders. Provide examples of how you've successfully communicated with clients and managed expectations in previous roles.
How to prepare for a job interview at PwE Recruitment Group Limited
✨Understand the Role Thoroughly
Make sure you have a deep understanding of the Service Delivery Manager role. Familiarize yourself with the key responsibilities, such as managing multi-skilled teams and enhancing supplier chains. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Management Experience
Prepare to discuss your previous management experience, especially within the offshore energy industry. Highlight specific examples where you successfully led teams, managed budgets, or mitigated risks. This will show that you have the relevant background to excel in this role.
✨Demonstrate Strong Communication Skills
Since building relationships with client stakeholders is crucial, practice articulating how you would maintain these relationships. Be ready to discuss how you would conduct regular meetings and provide progress updates, showcasing your proactive communication style.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of engineering principles and maintenance performance metrics. Be prepared to discuss how you would ensure compliance with QHSE and KPI requirements, as well as how you would implement corrective actions when necessary.
