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For Companies At a Glance
- Tasks: Lead change and release management for large-scale product implementations at PwC.
- Company: Join PwC, a global leader in professional services with a focus on innovation.
- Benefits: Enjoy competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by overseeing critical technology operations and driving change.
- Qualifications: Proven leadership in IT Service Management and strong communication skills required.
- Other info: Collaborate with a diverse global team and enhance your professional development.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Senior Manager – Release & Change Management at PwC. Focusing on Change and Release Management, the Senior Manager will oversee Change Advisory Boards, consider business risks and ensure large-scale product releases follow process for successful implementation. The role is part of PwC\’s Information Technology Operations/ITSM efforts to manage and maintain technology infrastructure and services.
Responsibilities
- Demonstrates intimate abilities and/or a proven record of success as a team leader
- Understanding and in-depth knowledge of IT Service Management (ITIL) and SDLC methodology
- Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership
- Maintaining continuity of technical knowledge significant to the operation of a business area
- Aligning with product support including knowledge sharing and maturation of product support model
- Experience with business change and community champion programs involving the ServiceNow platform
- Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions
- Supporting stakeholders and customers through product releases and platform upgrades
- Performing data analysis to build action plans toward IT Service Management adoption aligned to PwC Technology strategy
- Maintaining and improving stakeholder communication channels (SharePoint, distribution groups, etc.)
- Coordinating and collaborating with a diverse global team to achieve outcomes
- Coordinating or supporting product updates and changes to the platform
- Supporting the creation and maintenance of product roadmaps
- Communicating and presenting business and technical information to a wide variety of audiences
- Operating with independent authority and good judgment to resolve technical issues related to business applications
- Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment
- Mentoring operations or technical team members to increase business acumen and communication effectiveness
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
IFS – Information Technology (IT)
Management Level
Senior Manager
Education
- Information Technology, Information Systems Management, Data Science, Business, Program or Project Management
Other Education or Qualifications
- Understand the importance of having correct information management
- Knowledge of Information Security and Data Protection
- Correct Information Security Management
Required Skills
See job description for required ITSM/ITIL and related competencies. (Details are included in the original posting.)
Optional Skills
Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, IT Infrastructure Upgrades, IT Operations, IT Project Lifecycle, IT Support, and additional related competencies.
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
Not specified
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Industries
- Professional Services
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Senior Manager - Release & Change Managment employer: PwC
Contact Detail:
PwC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Release & Change Managment
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those at PwC. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by diving deep into ITIL and SDLC methodologies. Brush up on your knowledge of ServiceNow and be ready to discuss how you've tackled change management in past roles.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've led teams through change and managed stakeholder communications effectively. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the PwC team.
We think you need these skills to ace Senior Manager - Release & Change Managment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager role. Highlight your experience in Change and Release Management, ITIL, and SDLC methodology. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at PwC. Share specific examples of your past successes in managing product releases and stakeholder communication.
Showcase Your Leadership Skills: As a Senior Manager, we need to see your leadership abilities. Include examples of how you've led teams in fast-paced environments and mentored others to improve their skills. This will help us understand your management style!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at PwC
✨Know Your ITIL and SDLC Inside Out
Make sure you brush up on your IT Service Management (ITIL) and Software Development Life Cycle (SDLC) knowledge. Be ready to discuss how these methodologies apply to the role and share examples of how you've successfully implemented them in past projects.
✨Showcase Your Change Management Experience
Prepare to talk about your experience with change management, especially in relation to ServiceNow. Think of specific instances where you led a change initiative or managed a release, and be ready to explain the challenges you faced and how you overcame them.
✨Communicate Clearly and Confidently
Since you'll be presenting to various audiences, practice communicating complex technical information in a clear and concise manner. Use examples from your previous roles to demonstrate your ability to tailor your communication style to different stakeholders.
✨Demonstrate Leadership Skills
As a Senior Manager, you'll need to show that you can lead teams effectively. Prepare to discuss your leadership style, how you handle performance management, and any mentoring experiences you've had. Highlight how you've fostered collaboration in diverse teams.
