Salesforce Functional Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity: As a Salesforce Functional Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. PwC's Salesforce practice is seeking a functional leader to help clients define, design, and deliver Salesforce-enabled business transformation. This role will focus on leading discovery, translating business needs into practical Salesforce solutions, guiding configuration-led delivery, and supporting adoption—while coaching functional consultants and working collaboratively with technical and client teams. You’ll work across Salesforce Clouds, Agentforce, Data Cloud, Flow, and the Lightning Platform to help enterprise clients deliver sustained outcomes.

Your role will include, but isn’t limited to:

• Business processes, user journeys, and Salesforce-enabled operating models that improve service delivery and support measurable client outcomes.
• Functional solution designs across Sales Cloud, Service Cloud, Experience Cloud, Public Sector Solutions, Industry Clouds, Flow, Data Cloud, Agentforce, Einstein, and reporting capabilities.
• Discovery workshops, process maps, personas, user stories, acceptance criteria, configuration workbooks, backlog structures, and functional specifications.
• Testing, training, adoption, and knowledge transfer approaches that help clients build confidence and sustain value after go-live.
• Facilitate client workshops, design sessions, playbacks, and stakeholder demonstrations to build alignment on business needs, solution options, and delivery priorities.
• Translate client business requirements into functional specifications, user stories, acceptance criteria, process flows, and configuration guidance for delivery teams.
• Define functional delivery standards, configuration documentation practices, testing traceability, and acceptance criteria that support quality, scalability, and adoption.
• Support sprint planning, backlog refinement, demonstrations, defect triage, user acceptance testing, training preparation, and business readiness activities.
• Contribute to Salesforce solution designs across Service Cloud, Sales Cloud, Experience Cloud, Public Sector Solutions, and Industry Clouds.

What You'll Bring: Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• 5+ years hands-on Salesforce functional consulting experience with 3+ years in functional lead roles, with the ability to lead requirements, solution design, configuration, testing, and client-facing delivery activities.
• Strong experience in business process design, requirements elicitation, user story development, acceptance criteria, functional documentation, and Salesforce configuration-led delivery.
• Proven ability to lead discovery workshops, design sessions, stakeholder demonstrations, UAT cycles, training support, and adoption activities for complex Salesforce programs.
• Strong understanding of Salesforce data models, security models, automation capabilities, reporting, dashboards, and the functional impacts of integrations and data migration.
• Experience with Agile/Scrum delivery and full SDLC—user stories, sprint planning, backlog refinement, retrospectives, testing, release readiness, and post-go-live support.
• One or more Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Business Analyst, Public Sector Solutions Accredited Professional, or relevant Industry Cloud certifications.
• Familiarity with modern delivery practices: Jira, Confluence, process mapping, solution design documentation, configuration workbooks, traceability matrices, test scripts, and knowledge transfer materials.
• Ability to lead functional delivery teams of 5-10 consultants on complex Salesforce implementations, guiding end-to-end functional design from discovery and process design through configuration, testing, adoption, and release readiness.
• Work with solution architects, technical leads, developers, experience designers, testers, and change teams to align functional design with Salesforce leading practices and client outcomes.
• Coach functional consultants on requirements elicitation, Salesforce configuration patterns, backlog management, UAT support, stakeholder engagement, and quality documentation.
• Experience with the following is an asset: Agentforce, Prompt Builder, Data Cloud, Industries CPQ, Salesforce Flows, CRM Analytics, Human-centred design, Change enablement, Training development, Process improvement.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.