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- Tasks: Support clients through the KYC process and manage onboarding communications.
- Company: Join PwC, a leading professional services firm with a global presence.
- Benefits: Enjoy remote work flexibility and a dynamic team environment.
- Why this job: Be part of a crucial role that enhances client experiences and drives compliance.
- Qualifications: Understanding of KYC and AML regulations; client relationship management experience preferred.
- Other info: Opportunity for personal growth in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
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Description
& SummaryAt PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Role: Onboarding Adviser
Location:Alderney (working from home), Guernsey, Jersey
Line of Service: Client Lifecycle
Grade: Senior Associate 1
Contracted Hours per Week: 37.5 hours
PwC Channel Islands Overview
PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.
Job Summary:
This role plays a crucial part in enhancing the effectiveness and efficiency of our Client Onboarding experience. The primary focus of this position is to serve as a relationship coordinator, bridging the gap between our business (cross-Line of Service Engagement Teams and their Clients) and our KYC Operations Team. The Onboarding Adviser will use their knowledge of the firm\’s AML/CFT policies and Client Acceptance procedures to ensure smooth communication across these stakeholders, managing their expectations in order to streamline and simplify how we obtain KYC data and ensure that our engagement teams are fulfilling their requirements relating to Client and Engagement procedures.
Responsibilities:
Responsibilities include:
Respond effectively to all AML related queries relating to procedures, policy and respective systems for KYC.
To communicate with engagement teams to keep them updated with onboarding status, escalating any issues early and proactively solving problems for these teams.
Guide clients and engagement teams throughout the KYC process to obtain all the necessary documentation needed to satisfy the AML requirements and to pass this information to the CoE.
To act as a conduit between the KYC Operations Team and the client/engagement teams to ensure correct interpretation of the KYC requirements and to simplify the requests which are made of the administrators/clients.
Demonstrate quality and technical expertise by acting as the first point of contact for the CoE for queries and/or additional outreach on a KYC profile to ensure outreach is only conducted if needed – leveraging existing data and local industry knowledge.
Take ownership for charging all time spent on onboarding work to relevant WBS codes to provide relevant and accurate management information regarding the onboarding process. It is expected that this role will be chargeable.
Direct Reports:
This role reports to:
KYC & Onboarding Managers
Qualifications & Certifications:
AML certificate / other similar relevant qualifications could be beneficial
Skills & Experience Required:
Essential skills:
Understanding of KYC, financial regulatory environment and AML risk implications
Understanding of legal structures of various client types
Experience in managing client relationships / client risk / AML or KYC roles
Ability to build strong relationships with diverse teams
Confident in escalating issues when necessary
Ability to work to KPIs and be accountable for output
Desirable skills:
Knowledge of compliance monitoring processes
Knowledge of quality standards and expectations and implementation of these in their daily role
Understanding of client structures and regulatory needs
Experience with complex regulatory conditions
Strong communicator with the ability to work as part of the client facing team.
Being able to influence change in processes and be proactive in finding solutions where requirements are unclear.
Ability to think digitally about problems and suggest solutions using technology to drive efficiencies.
Travel Requirements:
Some travel may be required from time to time.
The skills we look for in our people:
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional.
The PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.
Diversity:
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business.
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Money Laundering (AML), Coaching and Training, Communication, Compliance Advisement, Compliance Oversight, Compliance Program Implementation, Compliance Risk Assessment, Confidential Information Handling, Contract Review, Contractual Risk Mitigation, Contractual Risk Monitoring, Contract Writing, Creativity, Crisis Management, Data Loss Prevention (DLP), Data Security, Discretion and Business Ethics, Embracing Change, Emotional Regulation, Empathy, Financial Risk Management {+ 32 more}
Desired Languages
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
#J-18808-Ljbffr
Onboarding Adviser employer: PwC
Contact Detail:
PwC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Adviser
✨Tip Number 1
Familiarise yourself with the latest AML and KYC regulations. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with current or former employees of PwC, especially those in risk and compliance roles. They can provide valuable insights into the company culture and expectations for the Onboarding Adviser position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or resolved complex issues in previous roles. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Stay updated on the latest technology trends in compliance and KYC processes. Being able to suggest digital solutions during your interview can set you apart as a forward-thinking candidate.
We think you need these skills to ace Onboarding Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in KYC, AML, and client relationship management. Use specific examples that demonstrate your understanding of regulatory compliance and risk management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Onboarding Adviser role at PwC. Discuss how your skills align with the responsibilities outlined in the job description, particularly your ability to communicate effectively and manage client expectations.
Showcase Relevant Qualifications: If you have an AML certificate or similar qualifications, make sure to mention them prominently in your application. This will demonstrate your commitment to the field and enhance your credibility.
Highlight Soft Skills: Emphasise your soft skills such as communication, problem-solving, and relationship-building in your application. These are crucial for the Onboarding Adviser role, so provide examples of how you've successfully used these skills in past experiences.
How to prepare for a job interview at PwC
✨Understand KYC and AML Fundamentals
Make sure you have a solid grasp of Know Your Customer (KYC) and Anti-Money Laundering (AML) principles. Be prepared to discuss how these concepts apply to the role and provide examples from your past experiences.
✨Showcase Your Communication Skills
As an Onboarding Adviser, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you've successfully managed client relationships in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified issues and implemented solutions. Highlight your proactive approach to problem-solving, especially in complex regulatory environments.
✨Familiarise Yourself with PwC's Values
Research PwC's core values and the PwC Professional framework. Be ready to explain how your personal values align with theirs and how you can contribute to their mission of delivering distinctive outcomes.
