At a Glance
- Tasks: Manage complex employee relations cases and provide expert advice across the UK firm.
- Company: Join a leading firm with a focus on employee relations and support.
- Benefits: Flexible working, private medical cover, and volunteering days to give back.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in employee wellbeing and organisational culture.
- Qualifications: Proven experience in employee relations and up-to-date UK employment law knowledge.
The predicted salary is between 45000 - 55000 £ per year.
The Employee Relations Service Delivery team manages formal employee relations casework across the UK firm, using Navex to maintain accurate case records. As an Employee Relations Service Delivery Manager, you’ll provide pragmatic advice and oversee complex matters involving conduct, grievances, performance, appeals, health and wellbeing. Based in Birmingham, Manchester or London, you’ll build trusted relationships across the business and People teams, support restructuring and TUPE activity, and help improve case management quality.
This role suits an experienced employee relations professional who combines current UK employment law knowledge with strong judgement, clear communication and high-quality documentation.
What your days will look like:
- You’ll manage complex employee relations matters from initial advice through to resolution, while supporting stakeholders and improving service delivery.
- Lead investigations, disciplinary matters, grievances, appeals, performance and health and wellbeing cases end to end.
- Advise stakeholders on employment policies and UK employment law, balancing risk with practical business outcomes.
- Produce clear investigation reports, outcome letters and case documentation, maintaining timely records in Navex.
- Support TUPE, redundancy and other People projects, and coach ER Service Delivery Advisers on case management.
This role is for you if:
- You have proven employee relations experience, including end-to-end handling of complex cases and investigations.
- You have up-to-date knowledge of UK employment law and can interpret policy to provide pragmatic, commercial advice.
- You can produce high-quality written documentation and communicate effectively with stakeholders at all levels.
- You can manage competing priorities, sensitive information and confidential data in line with GDPR requirements.
- You can work independently, use case management or similar systems, and quickly assimilate information from multiple sources.
- Must possess a CIPD qualification (or an international equivalent) or have equivalent work experience.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
ER Service Delivery Manager in Manchester employer: PwC
PwC is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within its Consulting SAP practice. Employees benefit from extensive growth opportunities through involvement in high-stakes projects, such as leading complex SAP S/4HANA transformations, while being supported by a diverse and inclusive environment in the vibrant city of London. With a commitment to professional development and a focus on delivering impactful client outcomes, PwC stands out as a rewarding place for those seeking meaningful careers in consulting.
StudySmarter Expert Advice🤫
We think this is how you could land ER Service Delivery Manager in Manchester
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at PwC!
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We think you need these skills to ace ER Service Delivery Manager in Manchester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at PwC. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to PwC and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at PwC. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to PwC's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at PwC
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with PwC.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at PwC will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact PwC and how you would contribute to adapting HR strategies.
