At a Glance
- Tasks: Lead Salesforce projects, transforming business needs into practical solutions and guiding teams.
- Company: Join PwC, a leader in consulting with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible work options, and a supportive environment for personal growth.
- Other info: Dynamic team culture with opportunities for career advancement and continuous learning.
- Why this job: Make a real impact by helping clients optimise their operations with Salesforce technology.
- Qualifications: 5+ years of Salesforce consulting experience and strong leadership skills required.
The predicted salary is between 90000 - 110000 £ per year.
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
The Opportunity: As a Salesforce Functional Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. PwC's Salesforce practice is seeking a functional leader to help clients define, design, and deliver Salesforce-enabled business transformation. This role will focus on leading discovery, translating business needs into practical Salesforce solutions, guiding configuration-led delivery, and supporting adoption—while coaching functional consultants and working collaboratively with technical and client teams. You’ll work across Salesforce Clouds, Agentforce, Data Cloud, Flow, and the Lightning Platform to help enterprise clients deliver sustained outcomes.
Your role will include, but isn’t limited to:
- Business processes, user journeys, and Salesforce-enabled operating models that improve service delivery and support measurable client outcomes.
- Functional solution designs across Sales Cloud, Service Cloud, Experience Cloud, Public Sector Solutions, Industry Clouds, Flow, Data Cloud, Agentforce, Einstein, and reporting capabilities.
- Discovery workshops, process maps, personas, user stories, acceptance criteria, configuration workbooks, backlog structures, and functional specifications.
- Testing, training, adoption, and knowledge transfer approaches that help clients build confidence and sustain value after go-live.
- Facilitate client workshops, design sessions, playbacks, and stakeholder demonstrations to build alignment on business needs, solution options, and delivery priorities.
- Translate client business requirements into functional specifications, user stories, acceptance criteria, process flows, and configuration guidance for delivery teams.
- Define functional delivery standards, configuration documentation practices, testing traceability, and acceptance criteria that support quality, scalability, and adoption.
- Support sprint planning, backlog refinement, demonstrations, defect triage, user acceptance testing, training preparation, and business readiness activities.
- Contribute to Salesforce solution designs across Service Cloud, Sales Cloud, Experience Cloud, Public Sector Solutions, and Industry Clouds.
What You'll Bring: Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
- 5+ years hands-on Salesforce functional consulting experience with 3+ years in functional lead roles, with the ability to lead requirements, solution design, configuration, testing, and client-facing delivery activities.
- Strong experience in business process design, requirements elicitation, user story development, acceptance criteria, functional documentation, and Salesforce configuration-led delivery.
- Proven ability to lead discovery workshops, design sessions, stakeholder demonstrations, UAT cycles, training support, and adoption activities for complex Salesforce programs.
- Strong understanding of Salesforce data models, security models, automation capabilities, reporting, dashboards, and the functional impacts of integrations and data migration.
- Experience with Agile/Scrum delivery and full SDLC—user stories, sprint planning, backlog refinement, retrospectives, testing, release readiness, and post-go-live support.
- One or more Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Business Analyst, Public Sector Solutions Accredited Professional, or relevant Industry Cloud certifications.
- Familiarity with modern delivery practices: Jira, Confluence, process mapping, solution design documentation, configuration workbooks, traceability matrices, test scripts, and knowledge transfer materials.
- Ability to lead functional delivery teams of 5-10 consultants on complex Salesforce implementations, guiding end-to-end functional design from discovery and process design through configuration, testing, adoption, and release readiness.
- Work with solution architects, technical leads, developers, experience designers, testers, and change teams to align functional design with Salesforce leading practices and client outcomes.
- Coach functional consultants on requirements elicitation, Salesforce configuration patterns, backlog management, UAT support, stakeholder engagement, and quality documentation.
This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.
The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you’ll love PwC: We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.
We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
Salesforce Functional Manager in London employer: PwC
PwC UK is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the legal sector. With flexible working arrangements and comprehensive benefits like private medical cover, employees are empowered to achieve a healthy work-life balance while pursuing meaningful career growth opportunities. Joining PwC means being part of a forward-thinking team dedicated to transforming the legal landscape, making it a rewarding place for professionals seeking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Functional Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Salesforce Functional Manager at PwC!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PwC or be willing to refer you for that Salesforce Functional Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from PwC who’s on the lookout for their next Salesforce Functional Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Salesforce Functional Manager role at PwC!
We think you need these skills to ace Salesforce Functional Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PwC. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PwC
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PwC. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
