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- Tasks: Join our team to transform client service operations with innovative Field Service Management solutions.
- Company: Dynamic Customer Transformation team at a leading consultancy.
- Benefits: Flexible working, private medical cover, and six volunteering days annually.
- Why this job: Make a real impact by designing tailored solutions for clients and driving business outcomes.
- Qualifications: 5+ years as a functional consultant in field service management with proven implementation experience.
- Other info: Exciting growth opportunities in a collaborative environment focused on customer-centric solutions.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to hire enthusiastic and motivated Field Service Management functional consultants to join our dynamic Customer Transformation team. The successful candidate will have a strong background in the Service & Field Service domain and skills and experience in business process analysis, requirements gathering, and solution design. They will have a demonstrable track record of successfully delivering Field Service Management solutions to drive business outcomes (this could include expertise with the likes of Salesforce Field Service, ClickSchedule, and IFS FSM/PSO).
We are at an exciting period in the growth of our Field Service practice with a portfolio of large scale transformation programmes that are helping our clients reimagine and reinvent their service operations with a customer-centric approach. As a Functional Consultant, you will play a crucial role in understanding client needs, designing tailored solutions, and ensuring successful implementation and adoption. You will be hands on both in terms of client engagement and technology implementation. You will operate across the project lifecycle from presales & discovery through to development, test and training.
This role is for you if:
- Minimum of 5 years of experience as a functional consultant, with a strong focus on field service management.
- Proven experience with Service & Field Service Management module implementations on any relevant apps.
- Deep understanding of service and field service operations, including job creation, job management, scheduling, dispatching, work order management, and inventory control.
Key Responsibilities:
- Collaborate with stakeholders to collect and define project requirements.
- Perform an in-depth analysis of business processes, systems, and user needs to identify potential solutions and areas for improvement.
- Develop and maintain comprehensive functional and non-functional requirement documents, including user stories and use cases.
- Simplify complex technical concepts for non-technical stakeholders to ensure clear understanding.
- Partner with development teams to ensure requirements are accurately implemented and issues are resolved promptly.
- Configure applications to align with business processes and client requirements.
- Conduct quality assurance testing to confirm that the software meets specified requirements and operates as intended.
- Keep abreast of industry trends and best practices.
- Facilitate training sessions and produce user documentation to support the smooth adoption of new software features.
- Oversee project timelines, deliverables, and resources to guarantee successful implementation.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Field Service Functional Consultant - Manager in London employer: PwC
Contact Detail:
PwC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Functional Consultant - Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies of your past projects, especially those involving Salesforce Field Service or similar tools. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for the interview by understanding the company’s current challenges in field service management. Tailor your responses to show how your skills can help them overcome these hurdles. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Field Service Functional Consultant - Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Field Service Management shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and how you can contribute to our Customer Transformation team.
Tailor Your Experience: Make sure to highlight your relevant experience in service and field service operations. We’re looking for specific examples of how you’ve successfully delivered solutions in this area, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure that your skills and experiences are easy to understand. Remember, we want to know how you can help us drive business outcomes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at PwC
✨Know Your Field Service Stuff
Make sure you brush up on your knowledge of field service management solutions like Salesforce Field Service and IFS FSM/PSO. Be ready to discuss your past experiences with these tools and how you've successfully implemented them in previous roles.
✨Understand the Client's Needs
Before the interview, research the company and its clients. Think about how you can tailor your approach to meet their specific needs. Be prepared to share examples of how you've gathered requirements and designed solutions that drove business outcomes.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your ability to analyse business processes and identify areas for improvement. Use real-life scenarios where you simplified complex concepts for non-technical stakeholders to demonstrate your communication skills.
✨Prepare for Hands-On Questions
Expect questions about your experience across the project lifecycle, from presales to training. Be ready to discuss how you've collaborated with development teams and ensured successful implementation and adoption of solutions in your previous roles.
