At a Glance
- Tasks: Lead customer consulting projects and drive business growth through innovative strategies.
- Company: Join PwC, a leading advisory firm with a focus on customer experience.
- Benefits: Flexible working arrangements, private medical cover, and volunteering days.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by transforming customer engagement for top organisations.
- Qualifications: Proven sales experience and strong relationship-building skills required.
The predicted salary is between 54000 - 66000 £ per year.
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.
- Lead business development across the commercial, driving revenue growth aligned to PwC’s CSX priorities.
- Identify and qualify new opportunities through proactive market engagement, client networking, and alliance collaboration.
- Develop compelling client propositions and value narratives to differentiate PwC.
- Understand client priorities, funding models, and strategic challenges to anticipate opportunities.
- Lead and manage pursuit teams to create winning proposals and presentations.
- Partner with PwC leadership to shape long-term account growth strategies and joint pursuit plans.
- Work with PwC’s strategic alliances (e.g., Salesforce) to co-create and sell joint solutions.
- Align pursuits with alliance GTM strategies, CSX offerings and growth plays, ensure opportunity registration, co-funding, and governance compliance.
- Support leadership in quarterly business planning, sales forecasting, and resource planning.
- Contribute to a high-energy, growth-oriented sales culture across the CSX commercial teams.
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Our CSX Commercial team at PwC consulting helps organisations design, improve, and transform how they engage with customers and clients. We work with organisations and corporate clients across multiple industries to design customer strategies, transform operating models, and deliver business change.
As a Sales Exec within CSX, you will be at the forefront of origination and business growth, focusing on identifying, shaping, and winning major transformation opportunities. You will lead responses to bids and competitive procurements, leveraging your knowledge and experience across non-regulated industry verticals. This role is ideal for a commercially minded, relationship-driven sales leader who thrives on generating new business, navigating procurement landscapes, and converting opportunities into impactful customer outcomes.
- Proven track record of sales origination and deal closure in consulting, technology, or public-sector markets.
- Strong network across commercial sectors.
- Skilled in relationship-led selling, opportunity shaping, and executive engagement.
- Excellent communication, persuasion, and storytelling skills.
- Confident operating with senior stakeholders and alliance partners.
- Experience with alliance-based selling.
- Understanding of customer experience, CRM, Agentic and customer transformation solutions.
- Salesforce Certified Sales Representative, Adobe, or AWS Partner Accreditation (desirable).
Customer Tech Sales Manager in London employer: PwC
PwC is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within its Consulting SAP practice. Employees benefit from extensive growth opportunities through involvement in high-stakes projects, such as leading complex SAP S/4HANA transformations, while being supported by a diverse and inclusive environment in the vibrant city of London. With a commitment to professional development and a focus on delivering impactful client outcomes, PwC stands out as a rewarding place for those seeking meaningful careers in consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Tech Sales Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PwC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PwC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Tech Sales Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PwC:Your cover letter is your chance to shine! Tell us why you want to work at PwC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PwC!
How to prepare for a job interview at PwC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
