Business Change Lead - SAP (ERP) - Senior Manager in London

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

About the role: Shape the future of business transformation with PwC. Our multidisciplinary teams bring together deep SAP expertise across Finance, Supply Chain, Human Capital and Business Change, complemented by Data, AI and Cloud capabilities, working alongside specialists from across PwC to help clients deliver complex business transformation programmes. Our team partners with some of the world's leading organisations to deliver complex, multinational SAP transformation programmes spanning Finance, Supply Chain, Human Capital and business adoption. We work across the full transformation lifecycle, from strategy and business case through solution design, implementation and business adoption, helping clients realise long-term value from their SAP investments.

What your days will look like:

• Lead the Business Change workstream across complex SAP S/4HANA transformation programmes, taking ownership of the change strategy, scope, plan, governance, quality and outcomes required to achieve successful adoption.
• Act as a trusted adviser to senior client leaders and programme sponsors, helping them understand the people implications of transformation and shaping leadership alignment, sponsorship, engagement, readiness and adoption strategies.
• Translate programme objectives, process and solution design into an integrated Business Change approach spanning stakeholder engagement, communications, training, change networks, business readiness, adoption and transition to BAU.
• Build, lead and develop high-performing PwC and client change teams, setting clear direction and standards, managing resources and quality, and coaching team members to grow their consulting and Business Change capabilities.
• Work closely with Business, Functional, Technical, Data and Programme Leadership teams to manage cross-workstream dependencies, identify change risks early and ensure Business Change is embedded in programme decision-making throughout the lifecycle.
• Drive a strong focus on outcomes and measurable adoption, using readiness, adoption and performance insight to identify interventions, support go-live and hypercare, and help clients sustain new ways of working beyond implementation.
• Help clients understand and adopt SAP Business AI, Joule and other intelligent technologies, while shaping innovative, data-led and AI-enabled approaches that strengthen the effectiveness and efficiency of Business Change delivery.
• Contribute to the growth of our SAP and Business Change practice through business development, proposition and asset development, knowledge sharing, recruitment and the ongoing development of our people and capability.

This role is for you if:

• You have significant experience leading Business Change workstreams within large, complex SAP ECC or SAP S/4HANA transformation programmes, ideally across multiple functions, business units or geographies.
• You have strong strategic and practical experience across the Business Change lifecycle, including change strategy, Change Impact Assessment, stakeholder and leadership engagement, communications, training, business readiness, adoption and transition to BAU.
• You are comfortable operating with executive sponsors and senior stakeholders, providing clear advice, constructively challenging where required and translating complex programme issues into practical decisions and actions.
• You are an experienced people leader who can build, motivate and develop high-performing teams, delegate effectively, manage quality and create opportunities for others to grow.
• You bring structured, strategic thinking to complex and ambiguous transformation challenges and can connect business outcomes, programme delivery and people adoption into a coherent change approach.
• You have strong consulting and commercial acumen, with experience shaping client propositions, contributing to proposals and pursuits, estimating and managing resources, and understanding the commercial implications of delivery decisions.
• You understand how SAP, SAP Business AI, Joule and intelligent automation are changing the way organisations work, and you are motivated by developing innovative approaches, propositions and capability that help clients realise lasting value.
• You're collaborative, inclusive and commercially minded, with the judgement and resilience to lead through ambiguity while maintaining strong client relationships and high standards of delivery.

What you’ll receive from us: Our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.