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For Companies At a Glance
- Tasks: Curate and manage knowledge resources to enhance sharing and efficiency.
- Company: Join PwC, a leading professional services firm known for innovation and quality.
- Benefits: Enjoy flexible working, private medical cover, and volunteering days.
- Why this job: Be part of a dynamic team driving knowledge strategy and making a real impact.
- Qualifications: Experience in knowledge management and strong analytical skills are essential.
- Other info: EU work permit required; apply through the 'Apply now' button.
The predicted salary is between 28800 - 43200 £ per year.
Knowledge Management – Senior Associate, Birmingham
Client: PwC
Location: Birmingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 4607f5977bf8
Job Views: 9
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
We are seeking a dynamic and detail-oriented Senior Associate to join our Knowledge Management (KM) Team. This role is central to driving knowledge sharing, enabling efficient content management, and supporting knowledge strategy across Business Solutions’ functions, through effective knowledge practices. We are looking for a professional with a proven track record of successfully managing Knowledge, preferably in highly regulated and quality-driven environments.
The Knowledge Management – Senior Associate plays a key role in curating, managing, and maintaining critical knowledge for Business Solutions across enterprise-wide platforms. This position supports functional teams in leveraging KM tools and best practices to enhance knowledge sharing and contribute to the Firm’s broader self-service strategy.
What your days will look like:
- Curate and maintain internal knowledge repositories, ensuring content is accurate, relevant, searchable, and regularly updated.
- Engage with teams across the Business Solutions Line of Service to collect, organise, and structure key knowledge resources.
- Partner with the Knowledge Manager to translate business needs into effective KM solutions.
- Assist in developing engagement plans to promote KM tools and enhance self-service adoption.
- Collaborate with offshore teams to support the redaction and refinement of knowledge assets, ensuring practitioners have timely access to high-quality, reusable content that accelerates go-to-market efforts.
- Work closely with Technology teams to support the deployment and ongoing management of KM platforms (e.g., ServiceNow, SharePoint).
- Identify opportunities to drive efficiency through automation and intelligent process improvements within KM platform.
- Identify opportunities to enhance AI-powered search capabilities within KM platforms, enabling users to easily access relevant knowledge.
- Support the continuous improvement of KM system functionality, performance, and overall user experience.
- Develop training resources and lead sessions to build KM capabilities and embed best practices across functions.
- Monitor usage of knowledge resources, analyse user engagement, and provide insights to drive continuous improvement.
The skills and experience we are looking for:
- Proven experience in knowledge management within professional services, consulting, or similar environments.
- Solid understanding of knowledge management principles, practices, tools, and technologies.
- Hands-on experience with enterprise content management platforms such as ServiceNow, SharePoint, and Microsoft.
- Excellent communication, stakeholder engagement, and presentation skills.
- Strong analytical thinking and problem-solving abilities.
- Demonstrated success in stakeholder and relationship management, supporting customers in developing engaging, well-structured, and searchable knowledge.
What you’ll receive from us:
Our benefits are designed to add value and support your career and personal growth, recognizing and rewarding your contributions fairly. We offer flexible working arrangements, private medical cover, virtual GP access, volunteering days, and more.
Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. For more information, check our Blog.
All applications should be made via the \’Apply now\’ button. Bank or payment details should not be provided when applying. Eurojobs.com is not responsible for external website content.
Created on 25/08/2025 by TN United Kingdom
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Knowledge Management - Senior Associate employer: PwC
Contact Detail:
PwC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Management - Senior Associate
✨Tip Number 1
Familiarise yourself with the latest trends and tools in knowledge management, especially those relevant to professional services. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to our KM strategies.
✨Tip Number 2
Network with current professionals in the field of knowledge management. Engaging with others who are already in similar roles can provide insights into the day-to-day responsibilities and challenges, which you can reference during your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully implemented KM practices or tools. Highlighting measurable outcomes will demonstrate your capability and fit for the Senior Associate position.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive improvements in knowledge sharing or content management. This aligns perfectly with our focus on continuous improvement and user engagement.
We think you need these skills to ace Knowledge Management - Senior Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in knowledge management, particularly in professional services or consulting environments. Use specific examples that demonstrate your ability to manage knowledge effectively.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and how your skills align with the responsibilities listed in the job description. Mention your experience with KM tools like ServiceNow and SharePoint.
Showcase Your Analytical Skills: In your application, provide examples of how you've used analytical thinking to improve knowledge management processes. Highlight any successful projects where you enhanced user engagement or streamlined KM practices.
Highlight Communication Skills: Since the role requires excellent communication and stakeholder engagement, include instances where you've successfully collaborated with teams or led training sessions. This will demonstrate your ability to work effectively across functions.
How to prepare for a job interview at PwC
✨Understand Knowledge Management Principles
Make sure you have a solid grasp of knowledge management principles and practices. Be prepared to discuss how you've applied these in previous roles, especially in regulated environments.
✨Showcase Your Technical Skills
Familiarise yourself with the specific KM tools mentioned in the job description, such as ServiceNow and SharePoint. Be ready to share examples of how you've used these platforms to enhance knowledge sharing and content management.
✨Demonstrate Stakeholder Engagement
Prepare to discuss your experience in stakeholder management. Think of examples where you've successfully engaged with teams to collect and structure knowledge resources, highlighting your communication skills.
✨Highlight Continuous Improvement Initiatives
Be ready to talk about any initiatives you've led or contributed to that focused on improving KM systems or processes. This could include automation efforts or enhancing user experience, which are key aspects of the role.
