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- Tasks: Lead transformative GBS projects and optimise service delivery models for diverse clients.
- Company: Join PwC, a global leader in consulting with a focus on innovation and quality.
- Benefits: Access to cutting-edge tools, career development, and a collaborative work environment.
- Why this job: Make a real impact by transforming businesses and leveraging AI in GBS.
- Qualifications: Experienced in GBS transformations with strong consulting and leadership skills.
- Other info: Be part of a dynamic team that values creativity and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Your Opportunity PwC’s Consulting Advisory unites 125,000+ consultants with expertise in industry, strategy, talent, analytics, and technology across 130+ countries. We deliver tailored, data‑driven solutions that help clients achieve strategic goals, drive organisational transformation, and improve structures, workforce, technology, and operations for lasting impact. With the rise of Generative and Agentic AI, PwC leads in helping organisations unlock new opportunities in Global Business Services, delivering complex GBS programmes across industries.
We are recruiting for a Senior Manager focused on GBS – the delivery of GBS Transformation programmes, development of our GBS Agentic capabilities and pursuit of GBS business development opportunities. You will have a breadth of experience in a number of the following areas: GBS Strategy, GBS Operating Model, GBS Service Delivery Model, Shared Services, Outsourcing, GBS Processes and Policies, GBS Technology, experience of working with a wide range of people in a commercial environment and a working knowledge of a wide range of GBS issues and trends.
What your day will look like:
- Proactively manage and lead a portfolio of Global Business Services (GBS) and Shared Service Centre (SSC) client engagements, reporting to Directors and Partners.
- Lead the design, assessment, and optimisation of GBS operating models across corporate and public sector clients, and functions such as HR, Finance, Procurement, IT and beyond, focusing on service delivery models and governance frameworks.
- Manage and deliver end-to-end GBS transformation projects, including process re-engineering, organisational design, technology enablement, implementation, transition, and vendor management.
- Lead the financial management of GBS client programmes, driving budget planning, cost optimisation, and value realisation.
- Develop and implement strategies to address complex operational and technical challenges in GBS environments, working collaboratively with client leadership teams, including C‑suite executives, to articulate the GBS value proposition.
- Partner with programme directors, heads of GBS, and C‑suite stakeholders to develop business cases, conduct assessments, perform option modelling, and support strategic decision‑making.
- Drive business development initiatives by identifying opportunities for GBS programme and scope expansion, supporting proposal development, and contributing to revenue growth plans within existing and new client portfolios.
- Collaborate with agentic partners, ecosystems and internal teams to design, build, and implement Agentic solutions that enhance GBS service delivery and client value.
- Work closely with internal risk and legal teams to ensure compliance in the contracting and delivery of GBS programmes, mitigating risks and safeguarding governance standards.
- Build, mentor, and lead multidisciplinary project teams with expertise in GBS functional areas, ensuring delivery of high‑quality outcomes, risk management, and alignment with PwC’s methodologies and standards.
This role is for you if:
- Experienced GBS professional at Senior Manager level or equivalent, with strong consulting background delivering end-to-end GBS and Shared Services transformations across corporate and public sectors.
- Skilled in managing complex multinational engagements, leading diverse teams, and driving operational, technology‑enabled GBS solutions including process redesign, implementation, and transition and optimisation.
- Deep expertise and track record taking a client through GBS strategy, operating model design, outsourcing, business case development, option modelling, and deployment of Agentic and automation technologies.
- Proven ability to partner with programme directors, heads of GBS, and C‑suite stakeholders to articulate value, manage budgets, mitigate risk, and navigate complex organisational environments.
- Passionate about leveraging digital, AI, and automation to transform GBS capabilities and deliver client value.
- Commercially astute with strong financial, risk, compliance, and contract management skills within large GBS programmes.
- Trusted advisor and effective communicator, able to influence and build relationships across all organisational levels, including senior executives and external partners.
Why PwC? Joining PwC means becoming part of a truly global team that values innovation, leadership, and quality in everything we do. You’ll have access to cutting‑edge tools and development opportunities to grow your expertise and advance your career in one of the world’s leading HR transformation practices.
Ready to help organisations transform their business and build the future of GBS? Join us and make an impact that matters.
GBS Consulting Senior Manager employer: PwC
Contact Detail:
PwC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GBS Consulting Senior Manager
✨Tip Number 1
Network like a pro! Reach out to current or former PwC employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in GBS Consulting. Personal connections can make all the difference!
✨Tip Number 2
Prepare for those interviews by diving deep into GBS topics. Brush up on the latest trends in GBS strategy, operating models, and technology. Show us you’re not just familiar with the jargon but can also discuss how these elements drive transformation.
✨Tip Number 3
Don’t just wait for job openings to pop up! Be proactive and apply through our website. Tailor your application to highlight your experience in managing complex engagements and leading diverse teams. We love seeing candidates who take initiative!
✨Tip Number 4
Practice your storytelling skills. In interviews, we want to hear about your past successes in GBS transformations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make your achievements shine!
We think you need these skills to ace GBS Consulting Senior Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in GBS and consulting. We want to see how your skills align with the specific requirements mentioned in the job description.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you've driven transformation in previous roles. This helps us see the impact you can bring to PwC.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t hesitate to share your passion for GBS and how you envision contributing to our team at PwC.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This ensures it reaches the right people and gets the attention it deserves!
How to prepare for a job interview at PwC
✨Know Your GBS Inside Out
Make sure you brush up on your knowledge of Global Business Services and the latest trends in the industry. Be prepared to discuss specific GBS strategies, operating models, and service delivery frameworks that you've worked with. This will show your depth of experience and understanding of the role.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead diverse teams and manage complex projects. Prepare examples of how you've successfully led GBS transformations or managed client engagements, focusing on your leadership style and the outcomes achieved.
✨Prepare for Financial Discussions
Since financial management is key in this role, be ready to discuss budget planning, cost optimisation, and value realisation. Bring examples of how you've managed budgets in previous roles and how you’ve driven financial success in GBS programmes.
✨Articulate the Value Proposition
You’ll need to partner with C-suite stakeholders, so practice articulating the GBS value proposition clearly and confidently. Think about how you can communicate the benefits of GBS transformations and how they align with organisational goals, using data-driven insights to back up your points.
