Financial Services Operational Excellence - Senior Manager

Join PwC’s growing Financial Services practice, supporting clients across Banking, Insurance, and Asset & Wealth Management, an area of significant transformation and strategic focus. As a key member of our evolving BSCO team, Senior Managers have a unique opportunity to lead high-impact Operational Excellence engagements spanning Operational Transformation, Operations Strategy, Productivity and Cost Optimisation, Operating Model Design, and Managed Services, helping clients transform how their operations are designed, managed and delivered.

We are seeking a dynamic and experienced Senior Manager who is passionate about driving meaningful change across large, complex Financial Services organisations. This role offers the opportunity to lead major client engagements, shape solutions to complex operational challenges, build trusted relationships with senior stakeholders, and play a key role in developing and growing our Operational Excellence business across Financial Services.

What your days will look like:

• Lead complex Operational Excellence and operations transformation engagements across Banking, Insurance and Asset & Wealth Management, taking accountability for high-quality delivery and sustainable client outcomes.
• Advise clients on operational challenges, drawing on expertise in areas such as Operations Strategy, Productivity and Cost Optimisation, Operating Model Design, Managed Services and Operational Transformation.
• Lead the design and implementation of operating model and transformation initiatives, translating strategic objectives into practical changes across process, organisation, technology and ways of working.
• Build trusted relationships with senior client stakeholders, understanding their priorities and helping shape practical solutions, business cases and transformation roadmaps.
• Lead multidisciplinary consulting teams, setting clear direction, maintaining high standards of delivery and creating an inclusive and collaborative working environment.
• Act as a role model and coach for Managers, Senior Associates and junior consultants, supporting their development through feedback, coaching and on-the-job learning.
• Lead and support business development activities, including identifying client needs, shaping propositions, developing proposals and supporting client pitches.
• Maintain strong commercial, quality and risk management discipline across engagements and business development activity.
• Maintain an up-to-date understanding of developments across Financial Services and Operational Excellence, including evolving operating models, productivity and cost pressures, managed services, AI and automation.

This role is for you if:

• Strong consulting experience, or equivalent senior industry experience, delivering operational or business transformation within Financial Services, with deeper knowledge of the operating environment and value chain in at least one of Banking, Insurance or Asset & Wealth Management.
• Experience leading client engagements or transformation initiatives, with responsibility for delivery, senior stakeholder engagement and team leadership.
• Strong expertise and delivery experience in one or more areas of Operational Excellence, such as Operational Transformation, Operations Strategy, Productivity and Cost Optimisation, Operating Model Design, Managed Services or process transformation, with experience translating strategy into practical and sustainable operational change.
• Strong analytical and problem-solving capability, with the ability to structure complex and ambiguous problems and translate analysis into practical recommendations.
• Strong client relationship and business development experience, including engaging senior stakeholders, shaping solutions and leading proposal development.
• Strong commercial and engagement leadership capability, including managing teams, resourcing, delivery risk and engagement economics.
• An understanding of how data, analytics, AI, automation and emerging technologies can be applied to improve operational performance.
• Experience in areas such as sourcing strategy, outsourcing, managed services or alternative service-delivery models would be advantageous but is not essential.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.