Executive Support Assistant

Description & SummaryAt PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.Role: Executive Support AssistantLocation: JerseyLine of Service: Business EnablementGrade: Senior AssociateContracted Hours per Week: 37.5/hours for rolePwC Channel Islands Overview PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.Job Summary: PwC offers an exciting opportunity to be part of a growing team of Executive Support Assistants within the Operations team who are passionate about supporting business priorities for Partners and Directors across the Channel Islands (BCI).This is a fantastic opportunity for the right individual to;Be an integral part of the wider Executive Support team, supporting PwC stakeholders across the BCIDevelop their personal skills as well as technical to enhance their careerExpand their networks across PwCSignificantly broaden their understanding of the firmThe role will suit an individual looking to start their career in PwC, who is prepared to provide support to the Executive Support team and wider BCI stakeholders. You will work as part of a multidisciplinary team, with the passion and ability to upskill yourself.The role requires a high level of self management and personal responsibility coupled with the ability to prioritise, organise and manage tasks and workload. You will have a customer service mindset, good technical skills and the ability to keep up to date with current and emerging technology.Responsibilities:Responsibilities include:• Core Responsibilities:Management of stakeholder diaries, ensuring they have all necessary documents for meetings and are well prepared.Proactive research, organisation and delegation of travel logistics (including visas, accommodation, flights, taxis etc).Stakeholder meeting management, including preparation (e.g., briefing notes, slides, bios of meeting attendees) and attendance of meetings (e.g., producing minutes, transcribing recorded meetings and creating follow-up actions), when required.Project coordination – carry out specific projects and research when required, including attending meetings (as requested) to understand requirements, delivery timescales, supporting actions and regular interaction with project teams.Draft, produce and proofread internal and external correspondence/documentation e.g., proposals, for quality, accuracy and relevance (Ensure that relevant stakeholders/teams are consulted, documents are brand compliant and adhere to PwC guidelines, working closely with the Marketing team and other subject matter experts as and when required).Ability to draft, review and monitor stakeholder mailboxes, including engaging with stakeholders on matters which may require additional decision-makingUnderstanding of stakeholders priorities, clients and teams to optimise stakeholder time management.Apply understanding of regulatory requirements and data management, ensuring compliance with Firm\’s policies and procedures.Upwardly manage your stakeholders to ensure they also comply with the Firm’s policies and procedures and meet Firms deadlines.Delegate transactional work where appropriate to effectively manage workloads.Provide support on the Firm\’s Client Relationship Management system (Salesforce) including navigation of dashboards and creating opportunities.Timesheets – Ensuring that you are completing timesheets on time, accurately and adhering to the Firm\’s policies and procedures.• Collective responsibilities:Event Management, including organising internal/external meetings, training and events, arranging invite lists, liaising with external suppliers, booking venues and ordering refreshmentsAssisting with general office queries when required, e.g., printing, photocopying, binding, scanning and laminating.Retain security of documentation and signatures by arranging signing of documents and securing e signed documents, once approved by a relevant EL.Identify opportunities for efficiencies within the Executive Support team and with stakeholders.Pro-actively engage in the firms technological advances, ensuring you are kept up to date with latest firm-wide developments and support the business, specifically EL’s where necessary ie; PwC appsLine of Service (LoS) Support – where required depending on stakeholders, provide LoS support to teams (e.g., Tax/Advisory – Strategy Day / Assurance – ECRs)• Ad-hoc responsibilities:Support stakeholders with managing their social media accounts, identifying relevant content on social media platforms via SMARP and linking in with marketing teams to create market campaigns.Timesheets – When required, supporting stakeholders with the completion of timesheets on time, accurately and adhering to the Firm\’s policies and procedures.Expenses – When required, support stakeholders with the timely preparation of expenses and invoice claims, ensuring compliance to relevant expense policy.When required, support stakeholders and others in upskilling of Firmwide systems.Build a diverse network of relationships. Engage and support with Firmwide initiatives such as participation in CSR, Sports and Social, Health & Wellbeing, and other events.When required, provide ad-hoc Workplace Operations Cover for the teamWhen required, provide additional support to relevant stakeholders during the busy periods.Miscellaneous Support – Take ownership of all enquiries and problems, resolving or escalating issues as appropriate. Support other stakeholders outside of their collective group, when required.Travel booking for new joiners (onboarding).Direct Reports: ● This role reports to:Operational Team Leader● Reporting to this role:There are no direct reports into this role.Qualifications & Certifications: ● Experience with desktop applications (in particular Microsoft Suite (Mail, Sheets, Docs and Slides)) is desirable. Willingness to learn is essentialSkills & Experience Required: Essential skills: An enthusiastic and positive attitude with the eagerness to learn and drive own continual self developmentAble to demonstrate strong organisational skills and high levels of self-motivation.Strong prioritisation skills – ability to multitask, work well under pressure and tight deadlines, whilst supporting multiple stakeholders who might have conflicting priorities.Excellent communication skills and time managementAbility to work proactively/be flexible and make decisions where appropriateProfessional behaviours – High levels of discretion and understanding of confidentialityStrong Interpersonal skills with the ability to build and maintain trusted relationships. Able to collaborate, build a rapport with colleagues/clients and work well as part of a team.Show a curious mindset to existing and emerging technologies to support new ways of working and the ability to embrace and adapt to new technology in a fast moving tech environmentAccurate and consistent recording of time to support wellbeing and capacityRole modelling inclusivity by demonstrating a sound knowledge of cultural differences, global mindset and inclusion and diversity.Demonstrate flexibility and agility to support the delivery of business objectivesAccuracy and attention to detailDesirable skills: Ability to participate in firm pilots to support system improvementsExperience with minute takingBasic capability and understanding of data manipulation, visualisation and insightsTravel Requirements: You will be required to travel to the other Islands (Guernsey or Jersey) from time to time.The skills we look for in our people: All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional.The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.Diversity:We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. Education Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination {+ 50 more}Desired Languages Travel RequirementsUp to 20%Available for Work Visa Sponsorship?NoGovernment Clearance Required?YesJob Posting End Date