At a Glance
- Tasks: Lead AI-driven marketing strategies and enhance customer experiences across various sectors.
- Company: Dynamic advisory firm focused on banking, capital markets, and customer management.
- Benefits: Flexible working arrangements, private medical cover, and generous volunteering days.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by transforming client operations with innovative solutions.
- Qualifications: Proven leadership in client projects and strong change management skills.
The predicted salary is between 63000 - 77000 £ per year.
Viewed by clients as an expert who they turn to for help and advice. Help clients define and implement AI-enabled marketing operating models, embedding automation, generative AI and agentic capabilities to improve effectiveness, efficiency and customer outcomes. Confidence working across sector verticals - from banking and insurance to non-profits - to promote and deliver client impact across the clusters with a focus on Private.
Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team. Excellent client handling skills with experience of leading external client projects and/or large-scale strategy and operations change programmes. Strong change and people leadership skills, track record of successful change execution and an exemplary track record in providing client satisfaction as well as being a strong team player.
What you’ll receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Required Skills: Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce.
Travel Requirements: Up to 60%
Available for Work Visa Sponsorship? Yes
Government Clearance Required? Yes
Director – Experience & Marketing, Sales, Service & Marketing employer: PwC
PwC UK is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the legal sector. With flexible working arrangements and comprehensive benefits like private medical cover, employees are empowered to achieve a healthy work-life balance while pursuing meaningful career growth opportunities. Joining PwC means being part of a forward-thinking team dedicated to transforming the legal landscape, making it a rewarding place for professionals seeking to make a significant impact.
