At a Glance
- Tasks: Assist clients with customer issues, ensuring high-quality service and support.
- Company: Join PwC, a leading global professional services firm known for its commitment to excellence.
- Benefits: Enjoy flexible working, private medical cover, 24/7 virtual GP access, and six volunteering days annually.
- Other info: This role is perfect for those who thrive in dynamic, collaborative settings.
- Why this job: Make a real impact by helping vulnerable customers while developing your communication skills in a supportive environment.
- Qualifications: Experience in customer-facing roles; strong communication skills and empathy are essential.
The predicted salary is between 28800 - 48000 £ per year.
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Customer Operations - Associate, Belfast
Client: PwC
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: ea0037e8a754
Job Views: 6
Posted: 01.08.2025
Expiry Date: 15.09.2025
Job Description:
The role: Within Customer Operations, we support various clients in carrying out \'business as usual\', surge capacity, and remediation activities for their customers. We do this primarily from Belfast by providing cost-effective solutions, access to subject matter expertise, and operational excellence disciplines. Our teams help address issues impacting customers in a compliant, pragmatic, and sensitive manner, often involving sensitive conversations with vulnerable customer groups, which makes the work highly rewarding.
What your days will look like:
Our highly skilled team of associates, quality checkers, and team leaders work together to assist clients with customer groups that may have been disadvantaged. You could be working on projects involving customer contact, remediation, complaint handling, dealing with vulnerable customers, patient outreach, corporate collections, and more, to ensure the best outcomes for our clients and their customers.
You will be responsible for ensuring the right result for the customer and the client, while delivering the highest standard of service. You should be a true ‘people person’.
- Take full ownership of customer cases from initial contact to resolution, using calls, emails, and letters to provide updates, collect information, and offer reassurance.
- Deliver a high-quality, personalized customer experience by understanding individual needs, resolving issues efficiently, and collaborating across teams.
- Maintain accurate records, follow validation processes, and adapt to shifting priorities, projects, and feedback from leaders to improve performance.
- Work collaboratively to share best practices, meet productivity targets, and continuously enhance quality and process efficiency through feedback and experience.
This role is for you if:
- Experience within a customer-facing space such as financial services (including banking, insurance, wealth), government and health, utilities, or other related sectors.
- Previous customer contact/telephony experience, with proven verbal and written communication skills (or an aptitude to develop these skills).
- Ability to understand and apply policies and procedures.
- Experience/ability to conduct sensitive conversations with empathy and understanding, escalating where appropriate.
What you’ll receive from us:
Our benefits are designed to add value and support at all career and personal stages, recognizing and rewarding contributions fairly.
We offer flexible working options, private medical cover, 24/7 virtual GP access, six volunteering days per year, and more.
#J-18808-LjbffrCustomer Operations - Associate in Belfast employer: PwC
PwC is an exceptional employer located in Belfast, offering a dynamic work culture that prioritises employee well-being and professional growth. With a strong focus on supporting vulnerable customer groups, our team thrives on collaboration and innovation, providing meaningful work that makes a real difference. Employees benefit from flexible working options, comprehensive health coverage, and opportunities for community engagement through volunteering, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations - Associate in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PwC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PwC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations - Associate in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PwC:Your cover letter is your chance to shine! Tell us why you want to work at PwC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PwC!
How to prepare for a job interview at PwC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
