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For Companies At a Glance
- Tasks: Handle complex claims, build client relationships, and ensure excellent customer service.
- Company: Join a leading Claims Management Centre supporting UK insurers with expert solutions.
- Benefits: Enjoy flexible working, private medical cover, and six volunteering days annually.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact.
- Qualifications: Experience in EL/PL claims handling and strong communication skills required.
- Other info: Work from home, office, or client sites; must comply with regulatory requirements.
The predicted salary is between 28800 - 43200 £ per year.
Our Claims Management Centre of Excellence, based in Bradford, Leeds, Manchester and Glasgow provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. We provide cost effective solutions and access to deep subject matter expertise.
What your days will look like:
As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs.
Handling of own complex caseload of disease claims
Undertake Policy investigations, identify and pursue relevant recovery opportunities
Handling claims proactively to ensure prevention and reduction of litigation within the unit
Triage and action of incoming post within agreed SLAs
This role is for you if:
History of EL / PL claims handling experience
Disease claims handling experience
Good understanding of medical and legal terminology
Ensure compliance of regulatory requirements
Good communication skills at all levels, in person, in writing and by phone
Ability to achieve high standards of performance at all times
Commitment to own personal development, maintaining and developing technical knowledge and expertise
Ability to remain motivated in a changing working environment
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
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Created on 16/07/2025 by TN United Kingdom
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Claims Handler employer: PwC
Contact Detail:
PwC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, especially EL/PL and disease claims. Understanding the nuances of these areas will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the insurance and claims handling industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities within our team.
✨Tip Number 3
Brush up on your communication skills, as they are crucial for this role. Practice articulating complex information clearly and concisely, as you'll need to build strong relationships with clients and colleagues alike.
✨Tip Number 4
Stay updated on regulatory requirements and industry standards related to claims handling. This knowledge will not only help you in the role but also show us that you're proactive and dedicated to maintaining high standards.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Handler. Familiarise yourself with the specific tasks mentioned in the job description, such as handling disease claims and conducting policy investigations.
Tailor Your CV: Highlight your relevant experience in EL/PL claims handling and any specific knowledge of medical and legal terminology. Make sure to showcase your ability to manage complex caseloads and your commitment to achieving high performance standards.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and your experience in building relationships with clients. Mention your proactive approach to claims handling and how you can contribute to the team's success in meeting client-driven KPIs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A well-presented application reflects your attention to detail and professionalism, which are crucial in the claims handling process.
How to prepare for a job interview at PwC
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in handling EL/PL and disease claims. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you resolved them.
✨Understand Medical and Legal Terminology
Brush up on relevant medical and legal terms that are commonly used in claims handling. This will demonstrate your expertise and ability to communicate effectively with clients and colleagues.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills during the interview. Practice articulating your thoughts clearly and confidently, as this role requires effective interaction with both internal teams and external clients.
✨Emphasise Your Commitment to Development
Express your dedication to personal and professional growth. Discuss any relevant training or certifications you've pursued and how you plan to continue developing your technical knowledge in the field.
