Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Advisory - Other
Management Level
Associate
Job Description & Summary
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer‑centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer‑related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast‑paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.
Optional Skills
- Accepting Feedback
- Accepting Feedback
- Active Listening
- Business Case Development
- Business Development
- Business Expansion
- Business Model Development
- Business Transformation
- Channel Partner Management
- Communication
- Customer Analysis
- Customer Engagement
- Customer Experience (CX) Strategy
- Customer Insight
- Customer Relationship Management
- Customer Retention
- Customer Service
- Customer Strategy
- Customer Success
- Customer Transformation
- E-Commerce
- Emotional Regulation
- Empathy
- Go-to-Market Strategies
- Inclusion {+ 12 more}
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
September 14, 2026
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HVHTEST DO NOT APPLY - G - A&C - Cardiff employer: PwC
PwC is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within its Consulting SAP practice. Employees benefit from extensive growth opportunities through involvement in high-stakes projects, such as leading complex SAP S/4HANA transformations, while being supported by a diverse and inclusive environment in the vibrant city of London. With a commitment to professional development and a focus on delivering impactful client outcomes, PwC stands out as a rewarding place for those seeking meaningful careers in consulting.
