At a Glance
- Tasks: Lead SAP consulting projects to enhance customer relationship management and operational efficiency.
- Company: Join PwC, a global leader in consulting with a focus on innovation.
- Benefits: Enjoy competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Travel up to 80% and work in a dynamic, collaborative environment.
- Why this job: Shape the future of customer experience while mentoring the next generation of leaders.
- Qualifications: Bachelor's degree and 9+ years of relevant experience required.
The Opportunity
As a SAP CIS Utilities Director you will lead consulting engagements that help clients optimize SAP Customer Relationship Management solutions, from requirements analysis through implementation, training, and ongoing support. As a Director you will set strategic direction, shape client engagements, drive business growth, and mentor emerging leaders while balancing long-term priorities with day-to-day delivery. In this role at PwC, you will guide multiple workstreams within our Advisory practice, bring together technical and business perspectives, and help clients improve customer experience and operational efficiency through SAP-based solutions.
Responsibilities
- Leading SAP CX client engagements focused on customer relationship management, sales effectiveness, and service transformation
- Setting strategic direction for solution design, implementation planning, and adoption of SAP Customer Experience capabilities
- Shaping executive client relationships and identifying opportunities to expand SAP CX services across accounts
- Translating business requirements into scalable CRM processes, system designs, and integration approaches
- Overseeing multiple delivery workstreams across configuration, deployment, testing, and cutover activities
- Developing business cases, thought leadership, and solution roadmaps aligned to client growth goals
- Guiding teams in analyzing customer data, segmentation, loyalty, and service processes to improve user experience
- Leveraging SAP CRM and SAP Cloud for Customer knowledge to support implementation and optimization efforts
- Mentoring managers and senior consultants while developing future leaders through coaching and feedback
- Validating delivery quality, independence requirements, and adherence to the Firm’s code of conduct
What You Must Have
- At least a Bachelor's degree
- At least 9 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in Business Administration/Management, Computer Science/Information Systems
- Directing SAP CX transformations for utilities clients
- Leading business development across SAP customer experience programs
- Shaping client engagements with executive-level relationship management
- Translating market gaps into SAP solution opportunities
- Driving thought leadership in digital core modernization
- Mentoring teams across complex consulting delivery efforts
Travel Requirements
Up to 80%
Salary Range
The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
SAP CIS Utilities Director in Birmingham employer: PwC
PwC is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within its Consulting SAP practice. Employees benefit from extensive growth opportunities through involvement in high-stakes projects, such as leading complex SAP S/4HANA transformations, while being supported by a diverse and inclusive environment in the vibrant city of London. With a commitment to professional development and a focus on delivering impactful client outcomes, PwC stands out as a rewarding place for those seeking meaningful careers in consulting.
StudySmarter Expert Advice🤫
We think this is how you could land SAP CIS Utilities Director in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like SAP CIS Utilities Director at PwC!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PwC or be willing to refer you for that SAP CIS Utilities Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from PwC who’s on the lookout for their next SAP CIS Utilities Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time SAP CIS Utilities Director role at PwC!
We think you need these skills to ace SAP CIS Utilities Director in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PwC. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PwC
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PwC. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
