Business Solutions, Process Transformation Manager in Birmingham

About the role: Business Solutions is our internal function that supports the firm’s growth through connecting people, streamlining processes and using technology to simplify the user experience and make it easier for people to focus their energy on what is important. We are seeking an experienced Process Transformation Manager to join the Service Transformation Team. The successful candidate will lead process transformation and optimisation initiatives across Business Solutions, working with stakeholders to understand current ways of working, identify opportunities for improvement and design and implement sustainable solutions. The role requires strong practical experience in process improvement and Lean Six Sigma, alongside excellent stakeholder management, analytical, facilitation and communication skills. The Manager will also be responsible for leading and developing junior team members, assuring the quality of transformation activity and supporting the continued development of the team’s process transformation capability.

What your days will look like:

• Process Optimisation: Lead end-to-end process transformation and optimisation initiatives, from discovery and current-state assessment through to future-state design, implementation and benefits realisation. Apply structured process improvement methodologies, including Lean Six Sigma, process mapping, data analysis, root-cause analysis and waste identification. Analyse complex processes to identify improvement opportunities across process, people, technology and data. Design practical future-state processes and recommendations that improve efficiency, effectiveness, quality and user experience. Ensure improvements are measurable and sustainable, with appropriate ownership, controls and performance measures in place.
• Stakeholder Management & Engagement: Build strong relationships with stakeholders at all levels, including senior leaders, process owners and operational teams. Lead discussions to understand business challenges, challenge existing ways of working and identify opportunities for transformation. Design and facilitate process improvement workshops, ensuring discussions translate into clear outcomes and actions. Influence and challenge constructively where appropriate, particularly where there are competing priorities or resistance to change. Translate complex process analysis into clear recommendations and messages for senior stakeholders.
• Project Management & Operations: Lead and coordinate process transformation workstreams, managing activities, priorities, risks, dependencies and delivery timelines. Provide clear direction to team members and ensure outputs meet the required quality standards. Define and track expected benefits and return on investment, including both financial and non-financial measures. Work effectively across multiple transformation initiatives and business areas, adapting the approach to the nature and complexity of the work. Work collaboratively with Project Management, Change, Technology, Data and other teams where broader transformation support is required.
• People, Capability & Technology: Lead, coach and develop junior members of the team, providing direction, constructive feedback and support with their development. Share process improvement knowledge and support the development of Lean and continuous improvement capability across the team. Identify opportunities to use technology, automation, data and AI to enable process improvement and work with relevant specialists to take these opportunities forward. Keep up to date with developments in process transformation, technology and continuous improvement methodologies and bring relevant ideas into the team. Contribute to the continued development of the team’s methodologies, tools, templates and ways of working.

The role is for you if:

• You are able to demonstrate:
• Process Transformation: Strong experience of leading process improvement, continuous improvement or transformation initiatives, including redesigning end-to-end processes.
• Lean Six Sigma: Strong practical knowledge and application of Lean Six Sigma and process improvement methodologies. Lean Six Sigma Black Belt certification is highly desirable.
• Analytical Thinking: Strong problem-solving and analytical capability, with the ability to use data and evidence to identify root causes and develop practical solutions.
• Stakeholder Management: Excellent stakeholder management and influencing skills, including the confidence to engage senior stakeholders and challenge constructively.
• Workshop Facilitation: Strong experience designing and facilitating workshops to understand processes, identify opportunities and develop solutions collaboratively.
• Communication & Presentation: Excellent written and verbal communication skills, with the ability to develop high-quality presentations and communicate complex information clearly to senior audiences.
• People Leadership: Experience leading, coaching and developing junior colleagues and reviewing the quality of their work.
• Technology & Innovation: Good understanding of how technology, automation, data and AI can support process transformation, with a curious mindset towards emerging technologies.
• Adaptability & Agility: Ability to manage multiple priorities and operate effectively in a complex and fast-paced environment.
• PwC Professional: Ability to demonstrate the evolved PwC Professional framework.

What you’ll receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.