At a Glance
- Tasks: Design and implement innovative Amazon Connect solutions for clients, optimising contact centre operations.
- Company: Join a leading tech advisory firm with a focus on innovation and collaboration.
- Benefits: Flexible working arrangements, private medical cover, and opportunities for personal development.
- Other info: Dynamic role with significant career growth potential and a supportive team environment.
- Why this job: Make a real impact by transforming client experiences with cutting-edge technology.
- Qualifications: Experience in AWS and contact centre solutions, with strong technical and mentoring skills.
The predicted salary is between 70000 - 90000 £ per year.
- Line of Service
- Advisory
- Industry/Sector
- Technology
- Specialism
- Technology Leadership & Strategy
- Management Level
- Manager
Job Description & Summary
About the role
The Amazon Connect Solutions Architect will play a critical role in designing, implementing, and optimising Amazon Connect contact centre solutions for our clients.
The ideal candidate will possess deep expertise in Amazon Web Services (AWS), a comprehensive understanding of contact centre operations, and the ability to translate complex business requirements into effective technical solutions.
This is a hands‑on role, requiring various AWS to be combined together and successfully integrated with 3rd party solutions.
Our Amazon Connect Solutions Architect will develop technical blueprints for effective transformations while guiding design and delivery processes to ensure solutions align with business needs and our strategic vision.
This senior position will also require active mentoring of junior team members within our digital and technology practices.
- What your days will look like
- Solution
Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third‑party systems.
- Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets.
- Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience.
- Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client‑specific solutions.
- Technical Leadership: Provide technical guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and development.
- Documentation: Develop and maintain comprehensive documentation for architectural designs, implementation plans, and operational procedures.
- Training: Conduct training sessions for internal teams and clients to ensure effective utilisation of Amazon Connect solutions.
- Compliance and Security: Ensure that all solutions adhere to industry standards, regulatory requirements, and Pw C’s security policies.
- This role is for you if
- You have a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- You have experience in cloud architecture and AWS services and hands‑on experience with Amazon Connect.
- You have a proven track record of designing and deploying contact centre solutions.
- You have proficiency in AWS services including Lambda, S3, Dynamo DB, IAM, and Cloud Formation.
- You have strong knowledge of telephony, Vo IP, IVR, and contact centre technologies.
- Experience with programming languages such as Python, Java Script, or Node. js.
- Familiarity with CRM systems (e. g., Salesforce, Zendesk) and integration best practices.
- Certifications: AWS Certified Solutions Architect – Associate or Professional; additional certifications in Amazon Connect or equivalent work experience including international candidates who qualify through experience in their home country is desirable.
- What you’ll receive from us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
- Optional Skills
- Accepting Feedback
- Active Listening
- Amazon Web Services (AWS)
- Analytical Thinking
- Architecture Frameworks
- Business Process Modeling
- Cloud Infrastructure
- Cloud Infrastructure Architecture Design
- Cloud Virtualization
- Coaching and Feedback
- Communication
- Creativity
- Embracing Change
- Emotional Regulation
- Empathy
- Enterprise Architecture
- Enterprise Integration
- Firewall (Network Security)
- Google Cloud Platform (GCP)
- Inclusion
- Intellectual Curiosity
- IT Infrastructure
- IT Operations
- IT Service Management (ITIL)
- Travel Requirements
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
#J-18808-Ljbffr
Amazon Connect Solution Architect employer: PwC
PwC UK is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the legal sector. With flexible working arrangements and comprehensive benefits like private medical cover, employees are empowered to achieve a healthy work-life balance while pursuing meaningful career growth opportunities. Joining PwC means being part of a forward-thinking team dedicated to transforming the legal landscape, making it a rewarding place for professionals seeking to make a significant impact.
