Описание: Line of Service Advisory Industry/Sector Technology Specialism Technology Strategy Management Level Senior Manager Задачи: Lead end-to-end AES service delivery, ensuring managed services achieve strong client outcomes and meet agreed SLAs, quality, risk and compliance standards. Lead and develop Service Delivery and Customer Success teams, providing senior oversight, coaching and support for client relationships, service performance and escalations. Own and evolve AES service management, maintaining alignment with ITIL and ISO 20000-1 while overseeing governance, mobilisation, transition and continuous improvement. Shape the future of AES delivery, using AI, automation and standardisation while aligning capacity and capability across UK and global teams to support sustainable growth. No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more. This role is for you if: Strong technology and service delivery leadership skills, with the ability to oversee complex application managed services across multiple clients, platforms and technology environments. ITIL certified, ideally ITIL 4 Managing Professional, with practical knowledge of service governance, continuous improvement, SLAs, XLAs, KPIs, risk and compliance. Effective people leadership skills, supporting Service Delivery, Customer Success and technical teams across UK, nearshore and offshore delivery models. Commercial awareness, with the ability to manage P
AES Service Delivery Manager employer: PwC
PwC is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within its Consulting SAP practice. Employees benefit from extensive growth opportunities through involvement in high-stakes projects, such as leading complex SAP S/4HANA transformations, while being supported by a diverse and inclusive environment in the vibrant city of London. With a commitment to professional development and a focus on delivering impactful client outcomes, PwC stands out as a rewarding place for those seeking meaningful careers in consulting.
