Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage employee relations and case management activities across the UK.
- Company: Join a leading firm dedicated to fostering a positive employee experience.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact by supporting fair processes and employee wellbeing.
- Qualifications: Knowledge of case management systems and compliance regulations required.
- Other info: Dynamic role with opportunities to learn new technologies and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
The ERPA Advisor plays a critical role within the ERPA team, managing all formal employee relations and case management activities across UK firmwide business areas. This position provides expert advice on employee relations matters and handles non-complex cases involving misconduct, performance management, and health and wellbeing. The role requires strong stakeholder engagement, working closely with LoS People Consultants and other People Life Cycle teams to ensure effective resolution and compliance. With responsibility for delivering accurate guidance and managing sensitive cases, the ERPA Advisor supports the business in maintaining fair processes and fostering a positive employee experience across multiple service lines.
Responsibilities
- Manage end-to-end disciplinary and investigation processes, including interviews, evidence collation, and report writing.
- Support disciplinary chairs and employees on issues such as timesheet irregularities, conduct, data loss/theft, and performance capability.
- Provide employee relations advice on health, wellbeing, and employment policies, including special leave and informal complaints.
- Handle health and wellbeing cases, including occupational health referrals and income protection activities.
- Assist Career Coaches with Performance Improvement Plans and manage non-complex disciplinary appeals.
- Produce high-quality documentation (reports, letters, meeting notes) and maintain accurate case records in Navex and ServiceNow.
- Support ER SDT Managers with project work (e.g., TUPE, redundancy) and participate in consultations and employee meetings.
- Ensure GDPR compliance when handling sensitive data and collaborate with ERPA to improve data capture and quality.
The Role Is For You If
- You have knowledge of Navex case management system.
- You have knowledge of GDPR and Compliance regulations.
- You have knowledge of Service Now.
- You have knowledge of digital tools Tableau, Alteryx.
- You have the ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment.
- You are passionate interested in learning new technologies and taking personal responsibility to remain curious on advances in new developments.
- You have the ability to work with multiple sources of data and assimilate information quickly.
ER Service Delivery Senior Associate in Manchester employer: PwC UK
Contact Detail:
PwC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Service Delivery Senior Associate in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees in the ERPA team or related departments. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of employee relations, GDPR, and case management systems like Navex. We want you to shine when discussing how you can handle sensitive cases.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like ServiceNow and Tableau. Mentioning your experience with these during interviews will definitely catch their attention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace ER Service Delivery Senior Associate in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ER Service Delivery Senior Associate. Highlight your experience with employee relations, case management, and any relevant tools like Navex or ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how you can contribute to our team. Be sure to mention any specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: As an ERPA Advisor, strong communication is key. In your application, demonstrate your ability to produce high-quality documentation and engage with stakeholders. We love seeing examples of how you've effectively communicated in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at PwC UK
✨Know Your Stuff
Make sure you brush up on employee relations concepts, especially around misconduct and performance management. Familiarise yourself with the Navex case management system and GDPR regulations, as these are crucial for the role.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders in previous roles. Think about times when you collaborated with different teams to resolve issues or improve processes, as this will demonstrate your ability to work closely with People Consultants and other teams.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific employee relations cases. Practice articulating your thought process and decision-making skills, especially regarding sensitive situations like health and wellbeing cases.
✨Demonstrate Your Tech Savvy
Since the role involves using digital tools like Tableau and Alteryx, be prepared to discuss your experience with these technologies. If you haven’t used them before, show your enthusiasm for learning new tools and how you’ve adapted to technology in past roles.
