At a Glance
- Tasks: Manage employee relations and case management activities with a focus on misconduct and performance.
- Company: Join a dynamic team within a leading organisation committed to employee wellbeing.
- Benefits: Flexible working, private medical cover, and generous volunteering days.
- Other info: Embrace innovation and continuous improvement in a collaborative team setting.
- Why this job: Make a real difference in employee relations while developing your skills in a supportive environment.
- Qualifications: Strong analytical skills and a customer-focused mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
This role sits within the ERPA team with responsibility for managing formal employee relations and case management activities. The ERPA Advisor provides expert advice to the business on employee relations matters, handling non‑complex cases across misconduct, performance and health and wellbeing. Working firmwide across allocated business areas, the role requires building strong stakeholder relationships with People Consultants and wider People Lifecycle teams. The advisor applies sound knowledge of employee relations policies to deliver pragmatic, commercially focused guidance that enables effective issue resolution. Experience of case management systems is beneficial, alongside a willingness to develop technical skills to support accurate recording and tracking of cases.
What Your Days Will Look Like
- Leading end‑to‑end disciplinary and investigation processes, including interviews, evidence review and report writing across conduct, performance and risk matters.
- Providing expert employee relations advice across conduct, performance, health and wellbeing, including handling informal queries and policy guidance.
- Managing health and wellbeing cases, including occupational health referrals, income protection and performance support (e.g. PIPs and appeals).
- Producing high‑quality documentation and maintaining accurate case records in Navex and ServiceNow, while ensuring GDPR compliance and supporting projects and process improvements.
This Role Is For You If You
- Bring a customer‑focused mindset with strong analytical skills, able to quickly interpret multiple data sources and provide clear, accurate insights.
- Thrive both independently and as part of a team, using initiative and attention to detail to deliver high‑quality outcomes.
- Are curious and proactive, challenging existing approaches and embracing change, innovation and continuous improvement.
- Are confident using digital tools and systems, with awareness of GDPR/compliance and a willingness to develop expertise in platforms such as Navex, ServiceNow, Tableau or Alteryx.
What You’ll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
ER Service Delivery Advisor, Senior Associate in Manchester employer: PwC UK
As an ER Service Delivery Advisor at our firm, you will thrive in a dynamic and supportive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements, comprehensive benefits including private medical cover, and opportunities for continuous learning, we empower our employees to excel in their roles while making a meaningful impact across the organisation. Join us to be part of a collaborative team that values innovation and fosters strong stakeholder relationships.
StudySmarter Expert Advice🤫
We think this is how you could land ER Service Delivery Advisor, Senior Associate in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees in the ERPA team or similar roles on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process.
✨Tip Number 2
Prepare for those tricky questions! Think about how you would handle specific employee relations scenarios, especially around misconduct and performance. Practising your responses can help you feel more confident during the interview.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with case management systems like Navex and ServiceNow. Being able to discuss your experience or willingness to learn these tools can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace ER Service Delivery Advisor, Senior Associate in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ER Service Delivery Advisor role. Highlight your experience in employee relations and case management, and show us how your skills align with what we're looking for.
Showcase Your Analytical Skills:We love a candidate who can interpret data and provide insights! In your application, give examples of how you've used analytical skills in past roles, especially in handling employee relations matters.
Demonstrate Your Customer-Focused Mindset:Let us know how you’ve put the customer first in your previous jobs. Share specific instances where you’ve provided excellent support or advice, particularly in relation to employee wellbeing and performance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at PwC UK
✨Know Your Employee Relations Stuff
Make sure you brush up on your knowledge of employee relations policies and case management processes. Be ready to discuss how you've handled similar situations in the past, as this will show your expertise and ability to provide pragmatic advice.
✨Build Strong Relationships
Since this role involves working closely with People Consultants and other teams, think about examples where you've successfully built relationships in previous roles. Highlight your communication skills and how you can foster collaboration to resolve issues effectively.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've interpreted data in past roles. Bring examples of how you've used data to inform decisions or improve processes, especially in relation to health and wellbeing cases.
✨Get Familiar with Digital Tools
Since the job mentions tools like Navex and ServiceNow, it’s a good idea to familiarise yourself with these platforms if you haven't already. Even if you don’t have direct experience, showing a willingness to learn and adapt to new technologies will impress your interviewers.
