Data Incident Remediation – Manager in Manchester

Our vision is to be the most trusted professional services business in the world - one that attracts the best talent and combines the most innovative technologies, to help organisations build trust, solve important problems and deliver sustained outcomes.

We are seeking a pragmatic, innovative and collaborative data incident and risk management professional to join our Data Risk and Governance team to play a key role in managing the investigation and remediation of data incidents as part of the wider TAD+ (Technology, AI, Data and Third Parties) Risk Management Team.

Our team supports PwC’s client-facing and internal businesses to identify, assess, and manage risks arising across the data lifecycle (plan, collect/create, store, share, use, dispose) to enable the firm to deliver services and operate safely and in compliance with legislative, regulatory and ethical requirements.

Despite firmwide awareness campaigns and mandatory training on how to handle PwC and client data, things can still go wrong. When this happens it’s imperative we act quickly to contain and remediate the situation to protect the firm, its people, and particularly those parties whose information might be at risk.

This role is responsible for managing the investigation and remediation of all data incidents caused by or impacting PwC UK, working closely with key stakeholders across the business to gather facts, coordinate remediation, and issue guidance in response to data incidents. Additionally, the team considers appropriate consequences, presents narrative and incident trend analysis to senior stakeholders concerning the current risk landscape and drives changes to reduce incident occurrence and improve security.

What Your Days Will Look Like

• Oversee the end-to-end investigation and resolution of all data incidents, applying strategic approaches to risk mitigation and incident management.
• Develop and implement comprehensive processes to enhance incident response and detection capabilities, including how the team operates and coordinates across all stakeholders.
• Consider incidents against the relevant consequences framework and recommend appropriate and proportionate sanctions.
• Monitor trends, identify root causes and regularly communicate insights, and proactive recommendations to senior stakeholders to prevent recurrence.
• Lead initiatives to enhance and adapt incident response processes to accommodate emerging threats and technology.
• Escalate significant incidents to senior stakeholders and guide the firm’s comprehensive response.
• Support the recruitment and development of junior team members through strong managerial and coaching skills.
• Encourage a culture of security awareness across the organisation through training and engagement.
• Ensure compliance with regulatory and industry standards in all incident response activities.
• Lead regular reviews of incident management processes, driving continuous improvements and ensuring best practices are employed.

This Role Is For You If

• Extensive experience in incident management with the ability to oversee, investigate, track, manage, and remediate incidents.
• Strong verbal and written communication skills, effectively articulating complex ideas in public forums and through documentation.
• Proficiency in escalating incidents to leadership promptly and professionally.
• Ability to build and maintain strong relationships with diverse stakeholders (Legal, Compliance, Cyber, Data Protection, etc.).
• Experience in compliance, data protection, risk management, and security best practices.
• Capable of leading effectively in an agile, ambiguous and fast-paced environment, prioritising multiple tasks and projects, and ensuring team alignment.
• Resilient, flexible and organised, with the ability to balance evolving requirements and priorities.
• Good level of understanding of PwC’s business model, service offerings, and business operating environment as it pertains to the firm’s threat landscape.
• Strong leadership abilities and team management skills, with experience in guiding and motivating teams to achieve organisational goals.
• Strategic thinking with the ability to anticipate challenges and proactively identify opportunities for improvement.
• Exceptional problem-solving skills, with a track record of devising innovative solutions to complex problems.

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.