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- Tasks: Lead change management strategies for ERP and CRM transformations in mid-sized organisations.
- Company: Join PwC's dynamic Mid-Market Transformation team in Manchester.
- Benefits: Flexible working, private medical cover, and six volunteering days a year.
- Why this job: Make a real impact by helping businesses thrive through digital transformation.
- Qualifications: Experience in business change and knowledge of ERP/CRM systems required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting a Business Change Manager to join PwC’s Mid-Market Transformation (MMT) team, supporting clients through complex technology-enabled change. The role focuses on delivering business change for ERP and CRM implementations, helping mid‑sized organisations realise the full benefits of digital transformation.
What Your Days Will Look Like
- Develop and deliver change management strategies supporting ERP and CRM transformation programmes.
- Conduct detailed change impact assessments to understand how new systems and processes affect people, roles, and operations.
- Lead stakeholder analysis and develop engagement plans to drive alignment and sponsorship.
- Create and execute clear, compelling communication plans covering the full transformation journey.
- Conduct training needs analysis and design learning interventions that support end‑user capability and confidence.
- Facilitate workshops, process walkthroughs, and readiness sessions with client teams.
- Partner with PwC consultants and technical teams (including, on occasion, third parties) to ensure change implications are reflected in project design and delivery.
- Track and report change progress, risks, readiness levels, and adoption metrics to client and PwC leadership.
This Role Is For You If
- Experience delivering business change in a consulting environment (essential).
- Hands‑on experience supporting ERP and/or CRM implementations, such as Microsoft Dynamics or Oracle NetSuite.
- Strong understanding of change management frameworks (e.g., ADKAR, Kotter) and ability to tailor them to mid‑market clients.
- Excellent stakeholder engagement and influencing skills at all organisational levels.
- Exceptional written and verbal communication skills, with the ability to simplify complex information.
- Strong analytical skills with the ability to assess impacts and design appropriate interventions.
- Experienced facilitator able to lead workshops, training, and engagement sessions.
- Comfortable working in a fast‑paced consulting environment across multiple projects.
What You’ll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Business Change Manager – Mid-Market Transformation in Manchester employer: PwC UK
Contact Detail:
PwC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Manager – Mid-Market Transformation in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business change management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. Talk about specific ERP or CRM projects you've worked on, and how you tackled challenges. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Change Manager – Mid-Market Transformation in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ERP and CRM implementations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Change Management Skills: Since this role is all about delivering business change, emphasise your understanding of change management frameworks like ADKAR or Kotter. We love seeing how you’ve applied these in real-world scenarios, so share those examples!
Engage with Stakeholders: Demonstrate your stakeholder engagement skills in your application. Talk about how you've successfully led stakeholder analysis and developed engagement plans in the past. This will show us you can drive alignment and sponsorship effectively.
Keep It Clear and Compelling: Your written communication should be top-notch! Use clear language and structure your application well. Remember, we’re looking for someone who can simplify complex information, so let that shine through in your writing.
How to prepare for a job interview at PwC UK
✨Know Your Change Management Frameworks
Make sure you brush up on change management frameworks like ADKAR and Kotter. Be ready to discuss how you've tailored these frameworks in past roles, especially in relation to ERP and CRM implementations. This shows you understand the theory and can apply it practically.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. Think of specific examples where you’ve successfully aligned different parties during a transformation project. Highlight your influencing skills and how you’ve navigated complex organisational dynamics.
✨Communicate Clearly
Since exceptional communication is key for this role, practice simplifying complex information. You might be asked to explain a technical concept or a change process, so being able to articulate your thoughts clearly will set you apart.
✨Showcase Your Analytical Skills
Be ready to discuss how you've conducted change impact assessments in the past. Prepare examples that demonstrate your analytical skills and how you've designed interventions based on your findings. This will show your ability to assess impacts effectively.