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For Companies At a Glance
- Tasks: Design and implement innovative Amazon Connect solutions for clients.
- Company: Join a leading tech firm with a focus on cloud solutions.
- Benefits: Flexible working, private medical cover, and volunteering days.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real impact in the tech world while mentoring others.
- Qualifications: Experience in AWS and contact centre solutions is essential.
The predicted salary is between 60000 - 80000 £ per year.
The Amazon Connect Solutions Architect will play a critical role in designing, implementing, and optimising Amazon Connect contact centre solutions for our clients. The ideal candidate will possess deep expertise in Amazon Web Services (AWS), a comprehensive understanding of contact centre operations, and the ability to translate complex business requirements into effective technical solutions. This is a hands-on role, requiring various AWS services to be combined together and integrated with 3rd party solutions. The role involves developing technical blueprints for effective transformations while guiding design and delivery processes to ensure solutions align with business needs and our strategic vision. This senior position will also require active mentoring of junior team members within our digital and technology practices.
What Your Days Will Look Like
- Solution Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third-party systems.
- Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets.
- Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience.
- Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client-specific solutions.
- Technical Leadership: Provide technical guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and development.
- Documentation: Develop and maintain comprehensive documentation for architectural designs, implementation plans, and operational procedures.
- Training: Conduct training sessions for internal teams and clients to ensure effective utilisation of Amazon Connect solutions.
- Compliance and Security: Ensure that all solutions adhere to industry standards, regulatory requirements, and PwC’s security policies.
This role is for you if
- You have a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- You have experience in cloud architecture and AWS services and hands-on experience with Amazon Connect.
- You have a proven track record of designing and deploying contact centre solutions.
- You have proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation.
- You have strong knowledge of telephony, VoIP, IVR, and contact centre technologies.
- Experience with programming languages such as Python, JavaScript, or Node.js.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices.
- Certifications: AWS Certified Solutions Architect – Associate or Professional; additional certifications in Amazon Connect or equivalent work experience including international candidates who qualify through experience in their home country is desirable.
What You’ll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Amazon Connect Solution Architect in Manchester employer: PwC UK
Contact Detail:
PwC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Solution Architect in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects related to Amazon Connect and AWS. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to Amazon Connect solutions. Think about how you would tackle real-world problems and be ready to discuss your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Amazon Connect Solution Architect in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Amazon Connect Solution Architect role. Highlight your experience with AWS services and contact centre solutions, and don’t forget to mention any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention specific projects or experiences that showcase your expertise in designing and implementing Amazon Connect solutions.
Showcase Your Technical Skills: In your application, make sure to highlight your technical skills, especially those related to AWS services like Lambda, S3, and DynamoDB. We love seeing candidates who can demonstrate their hands-on experience with these technologies, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at PwC UK
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially those relevant to Amazon Connect like Lambda, S3, and DynamoDB. Be ready to discuss how you've used these services in past projects and how they can be integrated into contact centre solutions.
✨Showcase Your Solution Design Skills
Prepare to talk about specific examples where you've designed robust and scalable solutions. Think about the challenges you faced and how you overcame them. This will demonstrate your problem-solving skills and your ability to translate business needs into technical solutions.
✨Emphasise Collaboration and Mentorship
Since this role involves working closely with stakeholders and mentoring junior team members, be ready to share experiences where you've successfully collaborated on projects or guided others. Highlight your communication skills and how you foster a positive team environment.
✨Prepare for Technical Questions
Expect to face technical questions that test your understanding of telephony, VoIP, and IVR technologies. Brush up on programming languages like Python or JavaScript, as you may need to discuss how you've implemented solutions using these languages in your previous roles.