At a Glance
- Tasks: Manage employee relations and case management activities with a focus on misconduct and performance.
- Company: Join a dynamic team within a leading organisation committed to employee wellbeing.
- Benefits: Flexible working, private medical cover, and six volunteering days annually.
- Other info: Embrace innovation and continuous improvement in a collaborative team setting.
- Why this job: Make a real difference in employee relations while developing your skills in a supportive environment.
- Qualifications: Strong analytical skills and a customer-focused mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
This role sits within the ERPA team with responsibility for managing formal employee relations and case management activities. The ERPA Advisor provides expert advice to the business on employee relations matters, handling non‑complex cases across misconduct, performance and health and wellbeing. Working firmwide across allocated business areas, the role requires building strong stakeholder relationships with People Consultants and wider People Lifecycle teams. The advisor applies sound knowledge of employee relations policies to deliver pragmatic, commercially focused guidance that enables effective issue resolution. Experience of case management systems is beneficial, alongside a willingness to develop technical skills to support accurate recording and tracking of cases.
What Your Days Will Look Like
- Leading end‑to‑end disciplinary and investigation processes, including interviews, evidence review and report writing across conduct, performance and risk matters.
- Providing expert employee relations advice across conduct, performance, health and wellbeing, including handling informal queries and policy guidance.
- Managing health and wellbeing cases, including occupational health referrals, income protection and performance support (e.g. PIPs and appeals).
- Producing high‑quality documentation and maintaining accurate case records in Navex and ServiceNow, while ensuring GDPR compliance and supporting projects and process improvements.
This Role Is For You If You
- Bring a customer‑focused mindset with strong analytical skills, able to quickly interpret multiple data sources and provide clear, accurate insights.
- Thrive both independently and as part of a team, using initiative and attention to detail to deliver high‑quality outcomes.
- Are curious and proactive, challenging existing approaches and embracing change, innovation and continuous improvement.
- Are confident using digital tools and systems, with awareness of GDPR/compliance and a willingness to develop expertise in platforms such as Navex, ServiceNow, Tableau or Alteryx.
What You’ll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
ER Service Delivery Advisor, Senior Associate in London employer: PwC UK
As an ER Service Delivery Advisor at our firm, you will thrive in a dynamic and supportive work culture that prioritises employee wellbeing and professional growth. With flexible working arrangements, comprehensive benefits including private medical cover, and opportunities for continuous learning, we empower our employees to excel in their roles while fostering strong relationships across the business. Join us to make a meaningful impact in employee relations within a collaborative environment that values innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land ER Service Delivery Advisor, Senior Associate in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the ERPA team or similar roles on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process.
✨Tip Number 2
Prepare for those tricky questions! Brush up on your knowledge of employee relations policies and case management systems. Be ready to discuss how you would handle specific scenarios related to misconduct or performance issues.
✨Tip Number 3
Show off your analytical skills! During interviews, highlight examples where you've interpreted data to provide insights or resolve issues. This will demonstrate your customer-focused mindset and ability to deliver high-quality outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace ER Service Delivery Advisor, Senior Associate in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ER Service Delivery Advisor role. Highlight your experience in employee relations and case management, and show us how your skills align with what we're looking for.
Showcase Your Analytical Skills:We love a candidate who can interpret data! Use examples from your past experiences where you've analysed information to provide insights or solve problems. This will demonstrate your customer-focused mindset and analytical prowess.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your key achievements stand out, as we want to see what you can bring to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining StudySmarter!
How to prepare for a job interview at PwC UK
✨Know Your Employee Relations Stuff
Make sure you brush up on employee relations policies and case management processes. Being able to discuss specific scenarios and how you would handle them will show that you’re not just familiar with the theory, but you can apply it practically.
✨Build Strong Relationships
Since this role involves working closely with People Consultants and other teams, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with others in the past to resolve issues or improve processes.
✨Show Off Your Analytical Skills
Be ready to talk about how you interpret data and provide insights. Think of instances where your analytical skills made a difference in resolving a case or improving a process. This will highlight your customer-focused mindset and attention to detail.
✨Get Comfortable with Digital Tools
Familiarise yourself with platforms like Navex and ServiceNow before the interview. If you have experience with similar systems, be prepared to discuss how you used them effectively. Showing a willingness to learn and adapt to new tools will impress your interviewers.
