At a Glance
- Tasks: Lead tech-driven transformation in front office for Consumer Markets clients across various sectors.
- Company: Join a forward-thinking team focused on digital and customer transformation.
- Benefits: Flexible working, private medical cover, and generous volunteering days.
- Other info: Opportunity to mentor talent and drive innovation in a dynamic environment.
- Why this job: Shape the future of commerce and customer service with cutting-edge technology.
- Qualifications: Proven experience in tech-enabled transformation and strong leadership skills.
The predicted salary is between 58500 - 71500 £ per year.
Director – Technology-Enabled Front Office Transformation (Commerce, Omni Channel & Customer Service)
About The Role
As a Director within our Customer and Digital Transformation team, you will shape and lead technology-enabled transformation across the front office for Consumer Markets clients, spanning Retail, Consumer Goods, Travel and Logistics.
You will work across commerce, omni channel, marketing, sales and customer service, bringing together business ambition, strategy, experience, tech, data and AI to deliver measurable change.
This is a senior leadership role focused on originating and scaling client relationships, shaping and delivering complex, multi-vendor technology programmes, and building market-leading propositions in areas including AI-enabled customer service, and agentic commerce.
You will play a critical role in driving revenue growth, managing pipeline, expanding key accounts and identifying new client opportunities.
You will combine deep front office domain expertise with strong technology and architecture credentials and sharp commercial acumen.
You will be credible with both business and technology C-suite stakeholders, and you will lead high-performing, multidisciplinary delivery teams from strategy and design through implementation and go-live.
- Lead technology-enabled front-office transformation across Commerce, Marketing, Sales and Customer Service for Consumer Markets clients, including Retail, Consumer Goods, Travel and Logistics.
- Design and deliver AI-enabled solutions, from strategy and proof of value through to scaled deployment, including agentic customer service, personalisation and commerce use cases.
- Define front-office technology strategies, target architectures and roadmaps spanning Commerce, CRM, Marketing Technology, Customer Data Platforms, Loyalty, Contact Centre and Order Management solutions.
- Drive growth through sales pipeline ownership, new business development, C-suite relationship management and leadership of complex proposals, RFPs and commercial negotiations.
- Build and scale strategic alliances with leading technology partners while overseeing the successful delivery of large, multi-vendor transformation programmes.
- Lead, mentor and develop senior talent, while contributing to thought leadership and market positioning on emerging technologies, particularly AI, agentic commerce and customer experience transformation.
- This role is for you if
- Proven experience leading technology-enabled transformation across Commerce, Omnichannel and Customer Service, gained through consulting or senior digital and technology leadership roles.
- Deep expertise across Sales, Service and Marketing within Consumer Markets sectors, including Retail, Consumer Goods, Travel and Logistics.
- Strong track record delivering complex, multi-year transformation programmes from strategy and design through to implementation, deployment and business adoption across multi-vendor and multi-market environments.
- Hands-on experience delivering AI-enabled solutions and leveraging emerging technologies to drive measurable business outcomes.
- Ability to bridge business and technology teams, translating commercial priorities into clear, actionable technology roadmaps.
- Proven success balancing business growth, delivery and people leadership, with a strong track record in sales, alliance management and building high-performing teams.
What you’ll receive from us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Director – Technology-Enabled Front Office Transformation in London employer: PwC UK
PwC is an exceptional employer that prioritises employee well-being and professional growth, particularly in the dynamic field of employment tax. With a collaborative work culture, flexible working arrangements, and comprehensive benefits including private medical cover and volunteering opportunities, PwC empowers its employees to thrive both personally and professionally. Joining our Reward & Employment team means being part of a supportive environment where your expertise will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Director – Technology-Enabled Front Office Transformation in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director – Technology-Enabled Front Office Transformation at PwC UK!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PwC UK or be willing to refer you for that Director – Technology-Enabled Front Office Transformation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from PwC UK who’s on the lookout for their next Director – Technology-Enabled Front Office Transformation star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director – Technology-Enabled Front Office Transformation role at PwC UK!
We think you need these skills to ace Director – Technology-Enabled Front Office Transformation in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PwC UK. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PwC UK
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PwC UK. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
