At a Glance
- Tasks: Lead transformation programmes for local public services and manage client relationships.
- Company: PwC, the UK's largest Local Public Services consultancy team.
- Benefits: Flexible working, private medical cover, volunteering days, and more.
- Other info: Join a passionate team dedicated to improving communities across the UK.
- Why this job: Make a real impact in transforming local public services and drive meaningful change.
- Qualifications: Experience in Local Public Services and consulting, with strong project management skills.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
PwC has the UKs largest Local Public Services consultancy team. We are currently working with Councils, Housing Associations, Charities and devolved Governments across the country. The team is growing over the next 6 months and to support this are recruiting a number of roles. These include increasing our Local Public Services team within the Enterprise Transformation (ET) Consulting Practice. The Enterprise Transformation team are passionate about working with and helping our Local Public Services (LPS) clients to transform the way they work at the Organisation-wide level. Our Local Public Services team help our clients change how they work at pace, using evidence and organisation-wide operating models enabled by technology. We also focus on transforming within the functions of our clients such as Social Care and Housing.
What Your Days Will Look Like
- As a Manager you will proactively assist in the management of several clients, while reporting to Senior Managers, Directors and above.
- Working as part of the LPS team to lead and deliver transformation programmes to our clients across the country.
- Take responsibility for overseeing and leading on deliverables for clients.
- Establish effective working relationships directly with clients.
- Contribute to the development of your own and team’s technical acumen.
- Keep up to date with local and national business and economic issues.
- Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
- Continue to develop internal relationships and your PwC brand.
This Role Is For You If You Are
We are looking for individuals with Local Public Services project experience and ideally a background in consulting within any organisation. They should have a good working knowledge of at least one of Councils, Charities or Housing Associations. You will personally care about this market and bring that passion to drive change to how you work.
- Operating model design and implementation for local public services.
- Designing and implementing technology solutions for local public services.
- Financial modelling and awareness to put in place local public services business cases.
- Programme & project management.
- Leading the writing of complex client deliverables.
You will be able to demonstrate how you have personally led change to help your clients to deliver tangible results.
What You'll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Customer Transformation Manager in London employer: PwC UK
PwC is an exceptional employer, offering a dynamic work culture that prioritises employee growth and well-being. With a focus on Local Public Services, employees benefit from flexible working arrangements, comprehensive health coverage, and opportunities to engage in meaningful community projects through volunteering. Joining PwC means being part of a passionate team dedicated to driving transformation and making a tangible impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Transformation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the Local Public Services sector on LinkedIn or at industry events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream role.
✨Tip Number 2
Show your passion for transformation! When you get the chance to chat with potential employers, share your ideas on how to improve local public services. We want to see your enthusiasm and innovative thinking shine through!
✨Tip Number 3
Prepare for interviews by researching PwC’s recent projects in the Local Public Services space. We love candidates who come in with knowledge about our work and can discuss how they can contribute to our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make a difference in local public services.
We think you need these skills to ace Customer Transformation Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Transformation Manager. Highlight your experience with Local Public Services and any relevant consulting background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for transforming local public services and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead change and deliver results. Use metrics where possible to quantify your impact – we’re all about evidence-based success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at PwC UK
✨Know Your Local Public Services
Make sure you brush up on your knowledge of local public services, especially Councils, Charities, and Housing Associations. Being able to discuss recent changes or challenges in these areas will show your passion and understanding of the market.
✨Showcase Your Transformation Experience
Prepare specific examples of how you've led transformation projects in the past. Highlight your role in designing operating models or implementing technology solutions, as this aligns perfectly with what they’re looking for.
✨Build Rapport with Interviewers
Establishing a good relationship with your interviewers is key. Be personable and engage them in conversation about their experiences at the company. This can help you stand out and demonstrate your ability to connect with clients.
✨Stay Updated on Industry Trends
Keep yourself informed about current business and economic issues affecting local public services. Mentioning relevant trends during your interview can showcase your proactive approach and commitment to staying ahead in the field.
