About the Role
Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester, provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. This is an exciting opportunity to provide cost‑effective solutions and deep subject‑matter expertise.
What Your Days Will Look Like
As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent customer service, forming strong relationships with internal and external clients and contributing to the successful achievement of client‑driven KPIs.
- Handling own complex caseload of disease claims
- Undertaking policy investigations, identifying and pursuing relevant recovery opportunities
- Handling claims proactively to ensure prevention and reduction of litigation within the unit
- Triage and action of incoming post within agreed SLAs
This Role Is For You If
- History of EL/PL claims handling experience
- Disease claims handling experience
- Good understanding of medical and legal terminology
- Ensuring compliance with regulatory requirements
- Good communication skills at all levels, in person, in writing, and by phone
- Ability to achieve high performance standards at all times
- Commitment to personal development, maintaining and developing technical knowledge and expertise
- Ability to remain motivated in a changing working environment
What You’ll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
