At a Glance
- Tasks: Lead customer strategy and transformation for major Energy, Infrastructure and Services clients.
- Company: PwC, a leader in solving complex challenges and delivering sustainable outcomes.
- Benefits: Flexible working, private medical cover, 24/7 virtual GP access, and six volunteering days.
- Other info: Join a dynamic team with opportunities for coaching, mentoring, and career growth.
- Why this job: Shape the future of customer transformation and make a real impact in the energy sector.
- Qualifications: Significant consulting experience and strong stakeholder management skills required.
The predicted salary is between 63000 - 77000 £ per year.
About The Team
At Pw C, we help organisations solve complex challenges, deliver sustainable outcomes and create long-term value for their customers, stakeholders and society.
About The Team
At Pw C, we help organisations solve complex challenges, deliver sustainable outcomes and create long-term value for their customers, stakeholders and society.
Our
Customer & Service Excellence (CSX) team works with clients to design customer strategies, transform operating models and deliver large-scale business change. Within our
Energy, Infrastructure and Services (EIS) sector, we support organisations navigating the energy transition, regulatory change, evolving customer expectations, technological innovation and new service-based business models.
As demand for our services continues to grow, we are looking for an experienced
Director to help shape the future of customer transformation across the sector.
The role
As an Energy Infrastructure & Services Customer & Service Excellence Director, you will lead major customer strategy and transformation engagements across Energy, Infrastructure and Services clients.
You will work closely with executive leadership teams to define customer ambitions, redesign operating models and deliver transformation programmes that improve customer outcomes, operational performance and commercial value.
You will also play a key role in growing our practice by developing client relationships, originating new opportunities and building innovative propositions that respond to market and sector challenges.
- What Your Days Will Look Like
- Leading customer strategy, operating model and transformation programmes for major EIS clients.
- Building trusted relationships with senior executives and advising on complex customer and service challenges.
- Designing customer-focused operating models, journeys, service propositions and transformation roadmaps.
- Developing business cases and benefits frameworks that link customer, operational, regulatory and financial outcomes.
- Leading multidisciplinary teams across strategy, operations, technology, data and people transformation.
- Driving business development activities, proposition development and thought leadership.
- Supporting the growth of our team through coaching, mentoring and talent development.
- This Role Is For You If You Have
- Significant consulting experience gained within a leading consultancy, professional services firm or equivalent advisory environment.
- Proven experience working with senior executives across the Energy, Infrastructure and Services sector.
- Strong commercial and business development capability, including originating and converting opportunities.
- Experience leading complex transformation programmes from strategy through to implementation.
- Excellent stakeholder management, communication and influencing skills.
- A passion for developing people and building high-performing teams.
What you’ll receive from us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
#J-18808-Ljbffr
Energy Infrastructure & Services CSX Director employer: PwC UK
PwC is an exceptional employer that prioritises employee well-being and professional growth, particularly in the dynamic field of employment tax. With a collaborative work culture, flexible working arrangements, and comprehensive benefits including private medical cover and volunteering opportunities, PwC empowers its employees to thrive both personally and professionally. Joining our Reward & Employment team means being part of a supportive environment where your expertise will be valued and your career can flourish.
