At a Glance
- Tasks: Lead customer transformation initiatives in the insurance sector, focusing on engagement and experience.
- Company: Join PwC UK, a leader in consulting with a focus on innovation.
- Benefits: Enjoy flexible working, private medical cover, and generous volunteering days.
- Other info: Be part of a dynamic team driving large-scale change in the industry.
- Why this job: Make a real impact by transforming customer strategies for top financial organisations.
- Qualifications: Expertise in customer-centric transformations and strong financial services background required.
The predicted salary is between 72000 - 108000 £ per year.
Overview
Director, Customer Transformation, Insurance, Consulting — PwC UK, Manchester, England, United Kingdom
PwC UK is seeking a visionary Director to lead customer transformation in the Insurance practice, with emphasis on life, wealth and pensions. The role focuses on transforming customer engagement across marketing, sales, service and customer experience, helping clients become more agile, digitally enabled and customer-obsessed.
What You’ll Do
- Lead transformation programs that place the customer at the center of clients’ businesses.
- Redesign customer-facing functions by crafting future operating models.
- Drive strategic impact in customer strategy, digital service design, CX, and marketing/sales modernization.
- Lead and inspire multi-disciplinary teams of analysts, designers, technologists and specialists.
- Build trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leaders.
- Stay ahead by championing new technologies, data analytics and digital trends in customer engagement.
This role offers the opportunity to guide some of the UK’s and global leading life and pensions and wealth organisations through large-scale, customer-led transformations.
What You’ll Need
- Expertise in customer-centric large-scale transformation.
- Strong background in financial services, particularly life and pensions or wealth management, with experience leading programs of £1.5m+.
- Excellent ability to understand and address client needs.
- Strong communication skills and ability to build lasting relationships.
- Proven ability to manage priorities and successfully lead projects.
- Demonstrated leadership in direct consulting and project management.
What You’ll Receive
Benefits designed to add value and support you, recognizing and rewarding contributions. The offering includes flexible working arrangements (office, home and client site), private medical cover, 24/7 virtual GP access, six volunteering days per year, and more.
Seniority level
- Director
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Accounting
Director, Customer Transformation, Insurance, Consulting in Manchester employer: PwC UK
PwC UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Manchester. With a strong commitment to employee growth, PwC provides extensive training opportunities, flexible working arrangements, and a comprehensive benefits package, including private medical cover and volunteering days, ensuring that employees are well-supported and engaged in meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Transformation, Insurance, Consulting in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want to see you shine, so practice your answers to common questions and think about how your experience aligns with their needs. Confidence is key!
✨Tip Number 3
Showcase your expertise! Bring along examples of your past work or case studies that demonstrate your skills in customer transformation. We love seeing how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that role with us!
We think you need these skills to ace Director, Customer Transformation, Insurance, Consulting in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director, Customer Transformation. Highlight your experience in customer-centric transformations and financial services, especially in life and pensions. We want to see how you’ve led similar projects and made a real impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer transformation and how your skills align with our needs. Be sure to mention any specific achievements that demonstrate your ability to lead multi-disciplinary teams.
Showcase Your Leadership Skills:In your application, don’t forget to highlight your leadership experience. We’re looking for someone who can inspire teams and build trusted relationships with clients. Share examples of how you’ve successfully managed projects and engaged with C-suite stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at PwC UK
✨Know Your Customer Transformation
Dive deep into customer transformation strategies, especially in the insurance sector. Be ready to discuss how you can place the customer at the centre of business operations and share examples of successful transformations you've led.
✨Showcase Your Leadership Skills
Prepare to highlight your experience in leading multi-disciplinary teams. Think of specific instances where you inspired your team or built strong relationships with senior stakeholders, particularly C-suite leaders.
✨Demonstrate Financial Services Expertise
Brush up on your knowledge of life, pensions, and wealth management. Be prepared to discuss how your background aligns with the role and how you can drive strategic impact in these areas.
✨Stay Ahead of Digital Trends
Familiarise yourself with the latest technologies and digital trends in customer engagement. Be ready to discuss how you can champion these innovations to enhance customer experience and service design.
