Creditor Relations Manager – Insolvency

About The Role

The Manager role in the Creditor Markets Team (CMT) will work to help achieve the overall objectives of the CMT which are:

• To build and maintain relationships with influential unsecured creditors and their advisers with a view to lead generation for the wider Performance & Restructuring team and generation of proxy support at creditors’ meetings to enable us to either take an appointment (liquidation), defend our appointment (administration) or gain approval for remuneration (administration and liquidation).
• To create currency with other lines of service within PwC and externally by setting up a system to enable us to pro-actively manage work referrals, both incoming and outgoing.
• To obtain industry information from unsecured creditor clients that can then be shared with restructuring colleagues when marketing with Banks, ABL's etc.
• To ensure that the purpose and value of the CMT is understood across BRS and that its services are widely used.

What Your Days Will Look Like

Essentially the role is providing services to key unsecured creditor clients of the firm. It is a free service offered by the firm to ensure that we can meet the objectives stated above, ie, win or defend insolvency appointments or gain approval for remuneration.

This Is Done Through:

• Reviewing lists of creditors on key insolvency appointments, identifying targets and cold calling them to gain support for PwC.
• Preparation for and attending creditors’ meetings on behalf of or with clients and reporting on outcomes.
• Reviewing and analysing sets of financial statements and insolvency proposals to determine whether there is an opportunity there for PwC.
• Hosting and/or attending credit circle meetings.
• Reviewing and updating PwC’s insolvency portal for clients.
• Managing relationships with existing audit and other clients of the firm, credit insurers, brokers and credit reference agencies, and Crown creditors.
• Providing influential clients with training for their staff on recovery and insolvency issues.
• Advising clients/troubleshooting on ROT issues.
• Acting as an intermediary between clients and other IP’s to resolve issues.

The role also requires that feedback on any relevant information obtained through the unsecured creditor and other intermediaries network is shared with colleagues in BRS and x-los so that any work opportunities can be explored. These potential leads should be monitored and assistance with progression provided where necessary.

The role will also assist the CMT in contributing to a financial target of approximately £1m per year comprising direct work wins (jobs taken from the floor), indirect work wins (CMT generated referrals or leads), defence of appointments and approval of remuneration. Individual targets are not set in relation to a financial target but there will be a target number of client contacts to be demonstrated.

The Role Is For You If:

• You have very strong inter-personal skills and a good technical knowledge of all types of insolvency, with a focus on the pre-appointment and early stages of an insolvency and how these impact on the unsecured creditor (although not absolutely necessary as training available).
• You are able to communicate effectively both over the phone and in writing with creditors who are facing a loss and build relationships in order to secure their support.
• Strong commercial acumen, with experience managing engagement economics including budgets, fees, resourcing and recoverability, and making informed decisions to balance risk, cost and client value.
• You are organised, motivated, have effective writing skills, as client reporting is required, and be able to work as part of a team.
• Proven stakeholder management skills, with the ability to build trusted relationships and engage credibly with senior client stakeholders, Partners, Directors, cross-Line of Service teams and external advisers.
• A problem-solving and enquiring mindset, with the confidence to challenge existing approaches, manage ambiguity and introduce innovative ways of working to improve delivery efficiency and manage risk.
• The ability to work well within a team is essential but the individual will also need to be able to work well on their own when out with clients and at creditors’ meetings.
• The role does require an element of travel on a regular basis so the individual should be prepared to work away from their base office.

What You’ll Receive From Us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.