At a Glance
- Tasks: Lead digital transformation projects in financial services, designing innovative customer experiences.
- Company: Join PwC, a leader in consulting with a focus on impactful client solutions.
- Benefits: Flexible working, private medical cover, and generous volunteering days.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of digital banking and wealth management while making a real difference.
- Qualifications: Experience in consulting or tech roles, strong leadership, and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
About the role PwC’s Customer Financial Services Consulting Practice is passionate about our purpose which is to help our Financial Services clients to design and deliver impactful experiences for their customers and to create value for society. Our team helps Financial Services organisations build powerful, next‑generation businesses using state‑of‑the‑art digital technology to deliver compelling and innovative experiences to their customers. Our Financial Services Design practice is at the heart of our Customer‑Led Transformation offering, sitting at the intersection of business strategy, experience design, and digital technology. We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours – all accelerated by the right technologies. We focus on transformation across all areas of our client’s businesses that interact with the customer & client including marketing, sales & distribution, service, client / broker relationship management, underwriting and pricing.
We are on the lookout for individuals who can help us lead engagements where we design and deliver the future of digital banking and wealth for our clients. You will work alongside a range of our strategic alliance partners (Engine by Starling, Salesforce, Guidewire, Microsoft and others), gaining exposure to the latest in financial services technology and will have the opportunity to contribute to market‑transforming programmes around the world.
What your day will look like:
- Build a detailed understanding of digital solutions and work closely with Partners and Directors to identify and convert sales opportunities.
- Lead the development of sales materials with a deep understanding of digital banking, wealth platforms, insurance and client needs.
- Oversee teams conducting competitor analysis and market analysis to form a view of the appropriate digital solutions for target markets and clients.
- Design new go‑to‑market propositions, based on your knowledge of the capabilities of the latest financial services platforms (incl. banking, wealth and insurance).
- Lead teams that design target‑state customer journeys / service blueprints and work with designers to bring‑to‑life the future experience.
- Lead a team of product owners across a variety of domains (e.g. onboarding, payments, customer service, AML & Fraud, quote and buy, claims, renewals) who work with clients to understand how they can adopt out‑of‑the‑box capabilities from leading platforms (e.g. Engine by Starling).
This role is for you if:
- You have worked in client‑facing roles, in a consulting role, or at a technology company in Financial Services as a Product Owner during implementation, leading teams of business analysts, UX / UI designers and engineers to design and deliver new digital customer and colleague experiences. Experience also in delivery lead roles are highly sought after.
- You have experience of rapidly identifying client problems and presenting solutions in a structured and informative manner and you are inquisitive and like the detail of understanding how something does and should work.
- You have a technical aptitude and curiosity and the ability to be self‑motivated in a highly autonomous environment, in a collaborative team.
- You have strong presentation and facilitation skills and you have attention to detail.
- You can adapt your communication style to different stakeholders (senior clients, technology vendors, engineering functions) and you are comfortable dealing with ambiguity.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and many more.
FS Customer & Service Excellence Consultant – Senior Manager in City of Westminster employer: PwC UK
At PwC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our comprehensive benefits package, which includes flexible working arrangements, private medical cover, and opportunities for volunteering. Located at the heart of a global deals business, our team thrives on tackling complex challenges while supporting each other in achieving both personal and professional milestones.
StudySmarter Expert Advice🤫
We think this is how you could land FS Customer & Service Excellence Consultant – Senior Manager in City of Westminster
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like PwC UK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace FS Customer & Service Excellence Consultant – Senior Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to PwC UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on PwC UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at PwC UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with PwC UK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at PwC UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former PwC UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
