At a Glance
- Tasks: Lead customer engagement and optimise omnichannel strategies for impactful messaging.
- Company: PW Talent, a forward-thinking company focused on customer communication.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to innovative customer journeys.
- Why this job: Drive customer engagement and create personalised experiences that boost revenue.
- Qualifications: Experience in CRM, data analysis, and team leadership required.
The predicted salary is between 60000 - 80000 £ per year.
PW Talent is seeking a Head of Customer Engagement to lead the customer communications and content team across markets.
You will champion a data-driven approach to ensure messaging and content arrive at the right time across all touchpoints, driving revenue and customer lifetime value.
You will own an omnichannel strategy, optimise Bloomreach and CRM programs, and collaborate with cross-functional teams to deliver cohesive, personalized journeys.
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Head of Omnichannel CRM & Personalization in England employer: PW Talent
As the Head of Customer Relationship Management, you will thrive in a dynamic and innovative work culture that prioritises employee growth and development. Our commitment to data-driven strategies not only enhances customer experiences but also empowers our team members to excel in their roles, fostering a collaborative environment where creativity and strategic thinking are celebrated. Located in a vibrant market, we offer unique opportunities for professional advancement and the chance to make a significant impact on our brand's success.
