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- Tasks: Deliver high-quality repairs and aftercare services in newly built homes across Devon.
- Company: PW Construction, a leader in residential property services.
- Benefits: Competitive salary, company vehicle, bonus scheme, and employee discounts.
- Why this job: Join a dynamic team and make a real difference in customers' homes.
- Qualifications: Experience in multi-trade maintenance and excellent customer service skills.
- Other info: Enjoy a supportive work environment with opportunities for growth.
The predicted salary is between 35000 - 39000 £ per year.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Location: Covering Devon & surrounding areas
Salary: £35,000 – £39,000 PA, dependent on experience and competencies
Type: Permanent
PW Construction are seeking a skilled and customer-focused Customer Care Operative to deliver high-quality repairs and aftercare services across newly built residential properties across Devon and surrounding areas.
Key Responsibilities
- Carry out a broad range of maintenance, remedial and warranty works within occupied and unoccupied new-build homes.
- Undertake multi-trade tasks such as carpentry, joinery, basic plumbing, patch plastering, tiling, decorating, mastic work, and minor electrical repairs (within competency).
- Handle issues efficiently and complete works to a high standard, ensuring compliance with internal quality expectations.
- Liaise with customers professionally, updating them on work progress and ensuring minimal disruption within their home.
- Work closely with the Customer Care team to schedule appointments, report completed works, and escalate any issues requiring specialist attention.
- Maintain accurate records of materials used, completed tasks, and time spent on jobs.
- Ensure all work is carried out safely, adhering to health and safety guidelines, risk assessments, and method statements.
Skills & Experience
- Proven experience in a maintenance, multi-trade, aftercare role within residential construction or property services.
- Strong proficiency in several core trades (e.g., carpentry, plumbing, plastering, tiling, decorating).
- Ability to deliver high-quality workmanship with a keen eye for detail.
- Excellent communication and customer service skills, especially when working in occupied homes.
- Ability to work independently, problem-solve on site, and manage workloads effectively.
- Competent understanding of health and safety requirements.
- Full UK driving licence is essential.
Benefits
- Competitive salary
- Company vehicle and fuel card
- Tools, uniform, and PPE provided
- Bonus Scheme
- Company discount scheme
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Life Cover & Contributory Pension
This role is being handled by Haroun, PW Construction Recruitment. Please apply with your CV or alternatively call (phone number removed) or email haroun for more information.
Customer Care Operative in Devon employer: PW Construction Recruitment
Contact Detail:
PW Construction Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative in Devon
✨Tip Number 1
Get to know the company! Research PW Construction and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Operative, you'll be liaising with customers regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Show off your multi-trade skills! Be ready to discuss your experience in carpentry, plumbing, and other relevant trades. Prepare examples of past work where you delivered high-quality results to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on the role right from the start.
We think you need these skills to ace Customer Care Operative in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in maintenance and multi-trade tasks. We want to see how your skills match the role, so don’t be shy about showcasing your carpentry, plumbing, and other relevant abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Operative role. Share specific examples of your customer service skills and how you handle repairs in occupied homes.
Show Off Your Communication Skills: Since this role involves liaising with customers, make sure to highlight your communication skills in your application. We love candidates who can keep customers updated and ensure minimal disruption during repairs!
Apply Through Our Website: Don’t forget to hit that application button on our website! It’s the easiest way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at PW Construction Recruitment
✨Know Your Trades
Brush up on your skills in carpentry, plumbing, plastering, and other relevant trades. Be ready to discuss your experience with specific tasks and how you’ve tackled challenges in the past. This will show that you’re not just a jack of all trades, but a master of some!
✨Customer Communication is Key
Since this role involves liaising with customers, practice how you would explain complex repairs or updates in simple terms. Think about examples where you’ve successfully managed customer expectations and resolved issues to keep them happy.
✨Safety First
Familiarise yourself with health and safety guidelines relevant to the construction industry. Be prepared to discuss how you ensure safety on-site and how you handle risk assessments. This shows you take your responsibilities seriously and care about your work environment.
✨Show Your Problem-Solving Skills
Think of specific instances where you’ve had to solve problems on the job. Whether it was a tricky repair or managing a tight schedule, be ready to share these stories. This will demonstrate your ability to think on your feet and manage workloads effectively.
